Cons: There were no cars at the time of my reservation so I had to go a half hour away to pick up a car.
Mar 26 2016
Cons: I don't like the extra $200 hold that is added to the actual car balance.
Jan 7 2017
Cons: Made a reservation for a mini van. When I arrived at the Hertz location in Matteson, IL, there was no car available. Not were there any minivans available at another Chicagoland location (or at least that's what I was told by the ladies at the service desk). WILL NOT RENT FROM HERTZ AGAIN.
Nov 29 2017
Cons: The email confirmation gave us the wrong pick-up address. No phone number was provided. Google and Hertz customer service provided wrong phone numbers.
The national Hertz customer service call center was very poor. They couldn’t give us a phone number and didn’t seem like they knew what they were doing.
Also, the Hertz location only had a small vertical flag on a pole for street signage. Very difficult to find. It took us almost 30 minutes to find the place.