Cons: Took a long time and a very long line in the terminal to get the paperwork. Should have had more than one person behind the desk.
Oct 24 2016
Pros: Very clean and a nice car
Cons: Took too long to return
Feb 20 2017
Pros: Told reserved "manager's special", so had to take a minivan. There was no mention of that during the initial reservation on the website. I protested that online develop behind me so I took the minivan, but when I went to the lot, I was relieved to find nice little sedan instead.
Cons: Initial bad news, followed by relief. I would really hate to believe Alamo with bait and switch at a higher rate which is what the clerk said might happen. I was just having him check when the line started behind me. He did mention I was about the tenth customer that was offered the manager special and others had ended up getting a different type of car, presumably at an increased cost. The car was nice, but not clean. Crumbs everywhere!
Feb 26 2017
Pros: Quick easy rental counter people, nice Impala, and great fast car return.
Cons: All good
Mar 7 2017
Pros: All was great for the rental
Mar 7 2017
Ended up with a minivan :(
Cons: The description was very misleading of the type of vehicle I would be getting, and when I got there, it was the only car left.
Pros: good customer service. The rep found something to help with the smoke smell.
Cons: The vehicle had smoke smell in it.
Oct 25 2016
Pros: Customer service was excellent - car was brand new and drove great. All around great experience.
Jan 22 2017
Sad that I had a bad experience
Pros: I usually love enterprise, but I found the people behind the counter rude and uncaring. And, a car that was $13/day on line turned out to be $40/ day with the only explanation being "taxes"
Feb 5 2017
Everything went well.
Pros: Easy access to rental car
Mar 6 2017
Cons: I got the reservation for a pickup at a location. I got there, waited 90 minutes, no one shows up..... only to be told I had to go inside the airport and pick up the vehicle there. I get there, and of course, there's a line of people there.... just decided to cancel my reservation..... so my experience was POOR
Pros: Dollar in Jackson no longer staffs their night shift.
I arrived at 9:25pm for an agreed upon 10:00pm pickup and no one was at the counter or anywhere else in affiliation with Dollar. The Hertz rep (who a future a Dollar phone rep would tell me to go see) told me that the Dollar rep had left at 3:45pm and that there hadn't been a night shift Dollar person lately. No one rented me a car and I had to pay 3x as much with a different company. I'll never use Dollar again.
Cons: I didn't like... my reservation not being honored and having to play over $100 more for a less than two day reservation to a different company for a last second rental because the local Dollar office failed to hire anyone to work for night shifts.
Dec 28 2015
Do NOT Book with Dollar Rental
Pros: Nothing to like.
Cons: No attendant was there to check me in. Had to go with Hertz.
Feb 22 2016
Who is on duty?
Cons: No one was working at the desk until 12 noon on day of return. Refueled the vehicle but was charged a refuel service fee.
Windows were dirty. No one on duty to check vehicle on leaving facility. No one on duty when returning vehicle. Pick up and return was approximately 9:00 AM.
Oct 24 2016
Misleading size description
Pros: The staff members at the desk in the terminal were helpful and courteous.
Cons: The car was listed as suitable for 5 adults, but it was a Ford Fiesta, which was not large enough for 5 adults to be comfortable. A car model was not given, so I did not know this until I was in the garage. There is poor signage to tell you where the Dollar cars are- I rent from this airport regularly and had to walk around clicking the key fob until I found it. And there was no one checking-in the cars as people returned, so I had to go back into the terminal and turn in paperwork at the desk before I could proceed to my flight.
Pros: I like that the counter representative was very helpful in getting my vehicle situation figured out. I like that he was able to get some of my money back.
Apr 11 2016
Cons: Kayak should tell people about the rental car policies. It's not as easy as it sounds, especially if you don't have a credit card. Sins rental car places don't take debit cards, and the ones that do run a credit check. If your credit is bad, they turn you away. Kayak need another layer that checks for that before booking .. I wasted my time going to the car rental place to learn I could not get a rental car or pay a hefty hold fee.
Sep 8 2016
Pros: The customer service is fine
Cons: I had 2 separate rental cars with mechanical issues, causing me to spend over 12 hours of my trip dealing with trying to get a new rental car. And when I brought this to the attention of the company, I was only offered a 10% off my next rental.
Feb 27 2017
Car was not great
Pros: The car we drove was a lemon. Even though the car had less than 1000 miles on it, it drove horribly. The seats were uncomfortable, the ride was loud and bumpy and the overall construction was flimsy. The tailgate would not close easily and the alarm went off inexplicably a few times. I would not rent this car again.
Cons: The car we drove was a lemon. Even though the car had less than 1000 miles on it, it drove horribly. The seats were uncomfortable, the ride was loud and bumpy and the overall construction was flimsy. The tailgate would not close easily and the alarm went off inexplicably a few times. I would not rent this car again.
Pros: The lady in Mobile that exchanged the car was nice.
Cons: The car engine warning light came on and the radio screen went black about two hours into our trip. We were on a long trip from Jackson, MS to St. Augustine, FL. So we spent an hour locating and trading out the car for another one in Mobile. The lady at the counter was nice. But, there was no additional time added to our contract so we had to rush to Florida so that we wouldn't have an additional charge.