7.9 GoodJul 30 2021
Wanted a Van
5.2 OkayAug 13 2019
The associate at the Jackson Hertz was very unhelpful and discourteous. I reserved a mid-size SUV and on the reservation it said, “Jeep Cherokee, Ford Escape, Toyota Rav-4, or similar model.” However, the associate would not let me rent a Jeep Cherokee without paying for an upgrade.
8.0 ExcellentAug 3 2019
It was fine.The car not smelling like cigarettes Would have been great. I think smokers can’t read signs on windshields.
8.4 ExcellentFeb 25 2019
nice clean car, easy to pickup and easy to returnmy flight was delayed and I arrived about 4 hours later than expected. When I got there, they were out of cars for myself and two others. They had to go and retrieve them (not sure from where). The staff was great and kept us informed and apologized for the delay.
2.0 MediocreJul 15 2018
TerribleNothingEverything . I didn’t even get my car
2.0 MediocreNov 1 2017
Pretty much a nightmare experience from the first minuteLocation was convenient to the airportI got the run-around for more than 1 hour and ultimately we had to call corporate to get a car issued. The car I ultimately got was not the car I had reserved and was not very comfortable (a very basic Toyota RAV 4 instead of a Chrysler 200). I had lost my drivers license and my state issued a paper license to be used with an older expired license and the clerk at the counter refused to accept it even though it was a state-issued license. Manager also refused, even when told that the Hertz agreement only states that the driver must present a valid license (which I did). He told my husband that if we read the internal documents from Hertz (how in the world would anyone have access to this stuff?) we'd see that paper licenses were not acceptable. 2 calls to corporate only confirmed what we knew--a paper license issued by the state was indeed valid. 90 long minutes later, a car was ultimately issued. We have never had such poor customer service from a rental car company.
10.0 ExcellentAug 31 2017
very profesional and car was clean and well equipeverything was great no complain
10.0 ExcellentJul 27 2017
Everything as stated.Everything was just as stated.Everything was as stated.
10.0 ExcellentJul 17 2017
Best car for travelingI really liked my 2017 Kia Sportage. Very sporty looking and great gas mileage. Plenty of room and the crossover road really good.
10.0 ExcellentMay 27 2017
may 2017 JaCKSON msInterior counter Gal was very nice and guys in the pick up area very nice and helpful.. Upon returning vehicle the check in was fast and efficient and the guy very patient while we got all our luggage onto a luggage cartall was great