Pros: Car was clean and smelled ok. Customer service was friendly
Cons: Not in the airport terminal but that is not that big of a deal since they come and shuttle you back and forth.
Nov 14 2015
Pros: The price was great.
Sep 29 2016
Slightly above average
Pros: Pickup was free of hassles and relatively smooth. Pretty good value.
Cons: Rep at pickup in Latham didn't seem to know what he was doing and had to wait for help from another employee. Car had exterior marks and a cigarette burn on the front passenger seat.
Oct 11 2016
Pros: Mo and the crew are great. Like really fantastic customer service. They were awesome.
Cons: The only thing, and it wasn't their fault, was that suddenly there were taxes that were not listed in the reservation. That's shitty. All of a sudden they announced higher airport taxes, even though the thrifty is off-airport. I know they are just going based on the computer, but thrifty needs to fix that. It's a super shitty feeling as a customer to budget a certain amount of money and find out you are paying more
Oct 11 2016
really helpful staff at the facility
Nov 8 2016
Cons: Offsite pick up
Dec 11 2016
Pros: Staff at the rental office at the Albany, NY office were very pleasant and helpful. They treated you not just as a customer but as a friend. I would rent again there-even though you have to be driven to the office-because of the staff.
Feb 10 2017
Cons: was not told of a fee for early drop-off. customer service not at all helpful
Canceled: Rental facility is *not* within the Albany airport as advert
Cons: Dollar claimed to be located within Albany airport, but in fact a shuttle is required to God knows where. Apparently this has been an ongoing problem at this particular location. We canceled and got a car thru Budget right by baggage claim (there's also Avis, Enterprise, Alamo, and others), but if it had been a busy weekend, holiday, etc. we may not have been as lucky.
Nov 12 2015
Pros: Good. Nice that it has a shuttle seevice to airport took under 5 minutes. Nice customer service.
Cons: You can't see the sign for the rental office when coming down the main road. Need more signs!
Oct 19 2016
Cons: I had asked for a small SUV, and when I checked in that's what I was told we'd have. At the very last minute (after 1:00am!), I was given keys to a Dodge Durango, not a small SUV. I didn't want to take that big a car into cities and parking garages. Luckily, the next morning I was able to exchange it for a much better, smaller, and updated Ford Escape. I also did not receive a clear explanation of a waiver of the toll transponder (I must have thought i was waiving the additional insurance coverage). Therefore I've been charged a hefty "administrative' fee for going through a $1.00 toll - I'm pretty sure if I'd had the rules and consequences described to me, I'd have taken the option to pay for the transponder. It seems like a tricky way for the company to make extra money. (This took place in Albany, not Latham.)
Oct 24 2016
Pros: Car and price were nice.
Cons: Pick up in Albany was poor.
Nov 29 2016
Car had a defective tyre
Pros: Roadside assistance staff very proactive and proposed various options to resolve problem.
Cons: Rental car was not safe to drive with a defective tyre. Complicated procedure for getting a replacement and due date extension places the burden of cost on customer.
Feb 19 2017
Cons: Debris from last driver left in car. Hate having to wait for shuttle
Mar 4 2017
Cons: Car smelled heavily of cigarette smoke.
Car lacked washer fluid
May 23 2017
Pros: the ez pass
Cons: the hidden upcharge!
Sep 29 2017
In and out. -I like it!
Pros: The car rental experience should not take very long or be dramatic. They did an excellent job of having the car ready, clean, and were very efficient. What else could you ask for!
Nov 4 2017
Watch out for the early return policy!
Pros: The people who checked me in were friendly and efficient.
Cons: When I picked up the car, I stated that I wasn't sure whether I would have the car for one or two days. They said "no problem". When I returned it after one day, they slapped me with a $25.00 early return fee. Not a nice policy! They should have warned me and I would have only rented the car for one day and then extended it if I needed it for another day.
Cons: Agents couldn't figure out that if the Schenectady office was closed that the Albany airport was the next best option. Kept wanting me to rerun the car either to New Jersey or Syracuse. Neither would get me near my destination. People need to
Learn some geography'