Turned a bad experience into a great one.

Pros: The girl on the counter at albany airport went out ger way to help and sort of the mess left by the schenectedy branch. Cant praise her enough and would give her 6 stars if i could. I had to give three stars because of the poor experience at schenectedy she sorted out for me. Talking to her at drop off it appears other people had the same experience. Give this girl a promotion as without her my holiday would have been ruined.

Cons: Schenectedy hertz, arranged to pick up my ar on the 26th of december for a week, pick up time was half 12 but they failed to tell me they shut at 1 and would be shut for three days after that. Even when i phoned to clarify a couple of details the day before, was no mention of them closing 5 hours before every other hertz in new york state. I had to pay a little extra to pick my car up at albany because of this but was well worth it to not lose half my rental if albany hertz hadnt sorted this mess out. 5 stars to her, 1 star to schenectedy.