Guest Reviews
Overall Rating
7.4
Good
Based on 48 reviews
Overall
7.3
Cleanliness
8.0
Comfort
8.0
Pickup/Dropoff
6.9
Value for money
7.0
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Avis car rental prices in Cambridge
| Economy | $28/day |
| Compact | $31/day |
| Intermediate | $31/day |
| Standard | $34/day |
| Full-size | $36/day |
| SUV | $79/day |
Pros
"The customer service was excellent!."
"Car was clean, at least"
"Rental agency gave excellent service."
Cons
"Car not available on arrival."
"Credit Card payment > $530."
"Customer service is a bad joke."
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car available
return the car
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3.6
Crooked bribery at pickup, overcharged at dropodd
Pros: Nothing
Cons: Phone agent didn’t tell me Cambridge, MA rental office closed at my appointed pick up time (6:00). Counter person refused to rent to me until I bribed her $20. When I dropped off car, person overcharged me $100 and refused to say why, forcing me to call customer service and sit on hold for an hour. Will never rent from AVIS again.
review from
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10.0
It was amazing
Pros: People atending very nice
Cons: It Was very fast
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4.4
AVIS hours and policy for extention BAD
Pros: Car was fine, person at desk was nice
Cons: Trying to return the car 2 hours later and it wasn't possible, was charged 130$ more because the rental office isn't open past certain hours on Sunday night. Compared to Enterprise, where you can return anytime even during closed hours, this was a shock and cost me twice as much for my rental in the end. Very disappointed with AVIS for this reason and will never use them again.
review from
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2.0
Couldn't rent a car
Cons: The man working he counter was not helpful. I went to pay and he verbally declined my debit card. I proceeded to tell him that I've done his numerous times there's a hold on the card that gets out on while renting then refunded after it's returned. He told me my credit was too low after trying to swipe the card as a credit card. It was by far the worst experience renting. I went to enterprise and had an amazing experience. I was way behind getting to see my mom and family for her surprise 60th birthday party. I was close to not making it!
review from
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5.2
Cons: Overcharged. First four days would have been$45 per day but when we added a fifth which was $100, they charged us $100 for every day
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10.0
Great service
Pros: Great customer service at this location
review from
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2.0
Cons: There were four main problems with the rental- 1. The rear brake light was out 2. The radio was broken 3. There was garbage strewn about the car and it was obvious that it was not cleaned since the last rental 4. I was charged 90 dollars more than my contract stated and the manager in the store was unable to correct the charge see
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2.0
No guarantee they'll have your vehicle,
Pros: The DM got us a vehicle.
Cons: Family packed and ready to go. First long trip with an infant. Dad just has to get the van. There is no van. Six hours later...
review from
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2.8
Terrible service
Pros: Had to wait over an hour in line and did not have requested vehicle class available.
review from
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2.0
Not staffed properly
Cons: The place had an incredibly long line With only one man staffing the counter during a holiday weekend.
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10.0
Pros: car ran great, no administrative problems.
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6.8
Pros: The car was ready for pick up at the time I requested and there was not a long wait to process. The care was in mostly good condition, with a small scratch on the back from a previous renter. Drove well and convenient for this weekend trip.
Cons: Drop off was fairly unorganized. There were several cars being dropped off and it was not clear where to go. When I went to return the paperwork, there were a ton of people waiting to pick up cars and it wasn't clear if we had to wait to process our forms too. After about 20 minutes of waiting, the lady at the desk told us we could leave the paperwork, which could have saved the time waiting in line.
review from
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3.6
Crooked bribery at pickup, overcharged at dropodd
Pros: Nothing
Cons: Phone agent didn’t tell me Cambridge, MA rental office closed at my appointed pick up time (6:00). Counter person refused to rent to me until I bribed her $20. When I dropped off car, person overcharged me $100 and refused to say why, forcing me to call customer service and sit on hold for an hour. Will never rent from AVIS again.
review from
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4.4
AVIS hours and policy for extention BAD
Pros: Car was fine, person at desk was nice
Cons: Trying to return the car 2 hours later and it wasn't possible, was charged 130$ more because the rental office isn't open past certain hours on Sunday night. Compared to Enterprise, where you can return anytime even during closed hours, this was a shock and cost me twice as much for my rental in the end. Very disappointed with AVIS for this reason and will never use them again.
review from
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2.0
Couldn't rent a car
Cons: The man working he counter was not helpful. I went to pay and he verbally declined my debit card. I proceeded to tell him that I've done his numerous times there's a hold on the card that gets out on while renting then refunded after it's returned. He told me my credit was too low after trying to swipe the card as a credit card. It was by far the worst experience renting. I went to enterprise and had an amazing experience. I was way behind getting to see my mom and family for her surprise 60th birthday party. I was close to not making it!
review from
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5.2
Cons: Overcharged. First four days would have been$45 per day but when we added a fifth which was $100, they charged us $100 for every day
review from
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2.0
Cons: There were four main problems with the rental- 1. The rear brake light was out 2. The radio was broken 3. There was garbage strewn about the car and it was obvious that it was not cleaned since the last rental 4. I was charged 90 dollars more than my contract stated and the manager in the store was unable to correct the charge see
review from
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2.0
No guarantee they'll have your vehicle,
Pros: The DM got us a vehicle.
Cons: Family packed and ready to go. First long trip with an infant. Dad just has to get the van. There is no van. Six hours later...
review from
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2.8
Terrible service
Pros: Had to wait over an hour in line and did not have requested vehicle class available.
review from
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2.0
Not staffed properly
Cons: The place had an incredibly long line With only one man staffing the counter during a holiday weekend.
review from
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Where can I find Avis car rentals in Cambridge?
1 Bennett Street, Avis car rentals
