Avis Car Rentals in Cambridge from $58/day

2.0 Poor

Economy

Jul 17 2017

Couldn't rent a car

Cons: The man working he counter was not helpful. I went to pay and he verbally declined my debit card. I proceeded to tell him that I've done his numerous times there's a hold on the card that gets out on while renting then refunded after it's returned. He told me my credit was too low after trying to swipe the card as a credit card. It was by far the worst experience renting. I went to enterprise and had an amazing experience. I was way behind getting to see my mom and family for her surprise 60th birthday party. I was close to not making it!

5.2 Okay

Full-size

Jul 14 2017

Cons: Overcharged. First four days would have been$45 per day but when we added a fifth which was $100, they charged us $100 for every day

10.0 Excellent

Compact

Jun 27 2017

Great service

Pros: Great customer service at this location

2.0 Poor

Standard

May 30 2017

Cons: There were four main problems with the rental- 1. The rear brake light was out 2. The radio was broken 3. There was garbage strewn about the car and it was obvious that it was not cleaned since the last rental 4. I was charged 90 dollars more than my contract stated and the manager in the store was unable to correct the charge see

2.0 Poor

Minivan

Feb 25 2017

No guarantee they'll have your vehicle,

Pros: The DM got us a vehicle.

Cons: Family packed and ready to go. First long trip with an infant. Dad just has to get the van. There is no van. Six hours later...

2.8 Mediocre

Luxury

Oct 16 2016

Terrible service

Pros: Had to wait over an hour in line and did not have requested vehicle class available.

2.0 Poor

Premium

Oct 10 2016

Not staffed properly

Cons: The place had an incredibly long line With only one man staffing the counter during a holiday weekend.

10.0 Excellent

Compact

Sep 13 2016

Pros: car ran great, no administrative problems.

6.8 Good

Intermediate

Sep 6 2016

Pros: The car was ready for pick up at the time I requested and there was not a long wait to process. The care was in mostly good condition, with a small scratch on the back from a previous renter. Drove well and convenient for this weekend trip.

Cons: Drop off was fairly unorganized. There were several cars being dropped off and it was not clear where to go. When I went to return the paperwork, there were a ton of people waiting to pick up cars and it wasn't clear if we had to wait to process our forms too. After about 20 minutes of waiting, the lady at the desk told us we could leave the paperwork, which could have saved the time waiting in line.

8.0 Good

Compact

Aug 22 2016

Pros: Good customer service and easy in and out.

Cons: The car seats on the inside were dirty.

3.6 Mediocre

Compact

Aug 15 2016

Slowest rental location ever

Cons: Staff at this location were very slow and unorganized. No one answered the phone.

6.8 Good

Compact

Aug 8 2016

Pros: Car was new and clean

Cons: They did not have the car I rented (Luxury) and instead gave me different category one

6.0 Okay

Compact

Jul 12 2016

Cons: Pick up and drop off were both very slow and poorly coordinated. Drop off took about 20 minutes longer than it should have, and the customer service agents were rude and unhelpful even though they caused a significant inconvenience (I was on my way to the airport).

7.2 Good

Standard

Jul 7 2016

Cons: Too expensive. So were others. Must be popular area, but still would like to push cost down.

8.4 Excellent

Standard

May 30 2016

Avis in Cambrige

Pros: Staff was courteous, the car was clean and the terms of contract were clear. The return was relatively hassle-free except the parking I was returning the car to was being washed and I had to find my way around to the drop off spot (there were no signs for re-direction).

Cons: I almost got charged $114 for a &69 rental because I was about to pick it up 30 minutes early, nobody was going to point this out to me until I showed my Kayak email and the counter clerk told me I was picking the car up 30 minutes early! I think $55 for 30 minutes is a bit steep, don't you?

8.8 Excellent

Economy

May 30 2016

Greats car!

Pros: The size, cleanliness, drivability.

Cons: Service wasn't great. It was fine, and quick, but not great customer service.

4.8 Okay

Economy

Apr 11 2016

Cons: The car was clean but the smell of cleaning solution/ air freshener was really strong and gave me a headache. I had to have the windows open all day and all night to air it out. The next day, the smell was still evident and I had to wash the clothes I wore because the it seeped into my clothing. I wish they would have emailed me a copy of my receipt.

4.0 Mediocre

Compact

Mar 24 2016

Only Had 1 Car Available

Pros: The employee at the front desk was very nice.

Cons: I had asked for a "compact" car rental, and when I arrived at 7:15am was told that Avis had only one car available to rent at that moment - and it was a dodge minivan. It was massive. Though the employee at the desk gave me the same rental rate despite the different vehicle, it ultimately cost me more than a compact car would have because of the severe difference in gas mileage. I was extremely disappointed with this service and will not be using this location again.

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