Reviews for Budget in Cambridge
- All reviews 100%
Sep 12 2016
Horrendous Overall Experience
Pros: Car was clean with the exception of one bag of chips that was still in there from the previous renter
Cons: Horrible customer experience. Waited 2.5 hours for my car and did not get the car I rented. Also, I asked to prepay for the gas, but was charged over $9/gallon upon my return. When speaking with customer service they explained that they couldn't do anything about it because it wasn't on my contract (admittedly my mistake for only skimming my contract after waiting there for 2.5 hours). After speaking for a while with them, they knocked it down to $6/gallon, but said they were unable to go any lower and that my horrible rental experience had nothing to do with the gas charge and that there was nothing they could do further. They also rejected my request to explain to a supervisor what had happened. Will never rent from Budget again.
Sep 9 2016
Pros: Great car, the team when we picked up was without cars but they did a great job informing us.
Cons: We were picking up at another location initially by there was only one person working and she wasn't prepared to handle the anger people waiting directed at her. No cars, 2-5 hour waits, etc. we transferred out reservation to a different hotel and they were much better able to meet the needs of a busy day without any cars.
Sep 8 2016
Had to cancel
Cons: There was a two hour wait to get the car. Ridiculous. They probably did not even have enough cars to fill the reservations. Had to cancel.
Sep 6 2016
Very very poor
Cons: Very bad service. They couldn't anticipated long weekend pressure. No car was there to provide us. Waited there for 4 hours. Thought of cancelling our long weekend. Not even got the similar car what we expected. We were so upset and down that finally met an accident. I personally recommend nobody to get car in long weekend from budget.