Reviews for Budget in Cambridge
- All reviews 100%
Oct 18 2016
Pros: Car was clean and in good condition
Cons: Pickup and drop off process too complicated. Not in one place...
Oct 17 2016
Pros: car was as promised, office help was friendly and polite, even when machines were down when I returned the car.
Sep 12 2016
Horrendous Overall Experience
Pros: Car was clean with the exception of one bag of chips that was still in there from the previous renter
Cons: Horrible customer experience. Waited 2.5 hours for my car and did not get the car I rented. Also, I asked to prepay for the gas, but was charged over $9/gallon upon my return. When speaking with customer service they explained that they couldn't do anything about it because it wasn't on my contract (admittedly my mistake for only skimming my contract after waiting there for 2.5 hours). After speaking for a while with them, they knocked it down to $6/gallon, but said they were unable to go any lower and that my horrible rental experience had nothing to do with the gas charge and that there was nothing they could do further. They also rejected my request to explain to a supervisor what had happened. Will never rent from Budget again.
Sep 9 2016
Pros: Great car, the team when we picked up was without cars but they did a great job informing us.
Cons: We were picking up at another location initially by there was only one person working and she wasn't prepared to handle the anger people waiting directed at her. No cars, 2-5 hour waits, etc. we transferred out reservation to a different hotel and they were much better able to meet the needs of a busy day without any cars.