10.0 ExcellentMay 10 2022
The hertz employees were absolutely amazing and super helpful!
4.0 OkayJan 27 2022
Friendly staff. But at pickup the vehicle was very filthy on the outside (complete with a round dollop of bird poop on the roof and the torn remnants of an old Hertz certified clean sticker on the door pillar.) It was vacuumed on the inside but some surfaces felt a little grimy. The car only had 36,000 miles but the tires made a roaring noise (or a wheel bearing was making the noise) and there was a persistent rattle underneath the car at highway speeds. But, it got me from A to B.
7.9 GoodJul 28 2021
Very nice people and the car was in perfect condition. The car was missing the front license plate, though.
2.0 MediocreJun 20 2021
Nothing to like! I'll NEVER rent from hertz ever again!!
2.0 MediocreJun 12 2021
4.0 OkayMay 15 2021
Staff wasn't friendly. They were way under staffed.Had to wait a hour to get my car. Poor location that hampered their ability to get the car turned around once received. Car want 2 clean one bit. Still had inventory markings on side window that I had to scrape off myself. Location closed at 3 pm so just dropped keys off.
4.0 OkayMay 9 2021
The associate was extremely stressed due to lack of vehicles available to customers. He had only one other associate who was cleaning the vehicles. This location was poorly staffed and in dire need of vehicles for clients who had reserved a vehicle in advance. One client last name Weldon had reserved a vehicle well in advance. He had called the day before to inquire whether his vehicle would be waiting for him at the agreed upon hour. He was so sure all was in order that he took an Uber to this Cedar Park, Tx location. When he arrived at his appointed time, there was no vehicle for him, even though he had checked the day prior!!!!!!1. More agents to ensure a product and timely service. We had to wait 2 hours plus to gain a vehicle by accident because a client declined her vehicle. 2. Sufficient employees to clean and service vehicles so that clients are happy to leave on time. 3. Enough vehicles for clients who are reserving!!!!!
5.2 OkayJan 3 2020
Picking up vehicle the lady was not friendly at all. I was assigned a very dirty car. When I asked for a quick wash I was given.a.different car ( less dirty but newer). Dropping off the car, the guy was much more friendly.Clean/wash the cars before customers pick them up!
2.0 MediocreNov 23 2018
outbooked before Thanksgivingprofessionel cancelation speach from servic OfficeNo car availble, no alternetive, no cancelation confirmation, no refund
2.0 MediocreApr 30 2018
NothingI cancelled this car and hope to see that cancelled on my credit card. Within 10 minutes of making the reservation on your web site I realized it had been made for my own city, not the city I thought I was making it for - I was traveling to Orlando. I had paid for it when I made the reservation. It took 3 phone calls and almost an hour to learn that there was nothing I could do to change it. I had to cancel it and was told I would be charged a cancellation fee. This is outrageous. I had to made last minute plans for to go to a funeral in Orlando and using your sight added to my costs and my stress. I will never use your services again.