|Pick-up location||Center Valley|
Cons:We had car trouble with the car we originally rented. But Ben and Doug from the Hertz in Roanoke came and picked us up quickly and got us going in a new car. They were wonderful. The emergency roadside assistance was poor. We were on hold for over half an hour before we got through. Then it took them over an hour and a half to pick up the car. Fortunately due to Ben and Doug, we got another car and didn’t have to wait for the tow.
8.0 Very good
Cons:Agency was closed when flight arrived - was unable to rent car and had to rent from another agency - seeking refund
Pros:Yes. Staff very helpful. Pick up and drop off were very fast and smooth.
Pros:The airport is very easy to get to and the Rental Car return lanes and parking lot are easy to find and get in and out of. The rental car counters are a very short walk and easy to find, and there are carts around to place your luggage on so you don't have to carry everything. The rental lot runners/employees are also very helpful if you have questions or need direction.
Cons:Honestly, there really isn't anything I didn't like about the ABE airport car rental experience.
Cons:Easy out, easy return! No mess.
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Pros:I was 12 minutes late due to uber driver making a wrong turn. Rental Agent refused to rent me the car.
Cons:They could have cared and provided minimal customer service. Also not accept reservations for thier exact closing time.
Cons:I dropped the car off a few minutes late and was charged an extra day. Unacceptable.
8.0 Very good
Pros:Pick up was very quick! Less than 15 minutes.
Cons:Honestly, nothing. We had rental for extended weekend, also during the snow storm and the van (Pacifica) was amazing! Thinking of purchasing one lol.
Cons:Not charging the gasoline because they let me the car almost empty, more payment options, customer service needs to improve, car was smelling of cigarettes and I was traveling with a baby, car said needed maintenance and to change oil, price is not that good once they charge you all things they do not offer
Pros:Staff was prompt and helpful
Cons:The car smelled very strongly of smoke, and the fabric seats in the car were visibly dirty. Both of these were an issue during my 20+ hour round trip road trip. I’m extremely disappointed.
8.0 Very good
Cons:The car should be clean.
8.0 Very good
Pros:The car was good, just wish it had a CD player. It was ok on cleanliness, could have been cleaner. Overall happy with the rental.
Cons:No CD player.
Cons:There was an added 6 dollar fee that was never explained. We were in a hurry to leave although I did ask the lady about it and she said it was "too late" to change it. She claimed at first that we had said yes to some extra damage coverage online which we had not and this was reflected on the bill. So I never did figure out what the 6 dollar charge was and when we went to turn the car in they said we could call the customer service office about it, but in reality I am not going to sit on the phone for 30 minutes for 6 dollars and the charge should not have happened in the first place. Secondly, we had to stand in the cold for about 15 minutes as we waited for our car to be prepared. That was annoying although the attendant did apologize for it. We were just in a hurry to get on the road because it was the day before Thanksgiving and we were in a hurry to beat traffic. It's just these small things that make you not want to rent with this company again.
Cons:Didn’t get the car that I reserved over 2 months in advance. Was given a smaller substitute car. The car was not well kept at all with stains on the seats. Was charged almost double than what I was quoted.
Cons:Car was dirty
Pros:Didn't have a compact car as booked - ended up with a swanky SUV (at the same price!). Quick pick-up and quick drop off. The quoted price (cheapest for the area) was the final price. Nice car, made for a smooth trip.
Pros:Customer service at both my pick-up and drop-off locations was great! My car was comfortable and just what I needed.
Cons:I wish the charge for dropping off in a location different than the pick-up location was a little less.