Pros: Very helpful and friendly staff @ pick-up and drop-off
Cons: scheduled rental for airport pickup, but car was reserved for off-site pick-up somehow. caused a bit of angst and delay that was unneccessary.
May 22 2017
Pros: the price
Cons: it was 40 miles away from the airport. I started my search at airport rentals and somehow was changed to a different location and didn't see that until it was to late.
Jun 12 2017
Cons: Car pickup location was not at the airport. Had to uber with family for car pickup.
Jun 14 2017
We waited for 3 1/2 hours after our schedule pick up time awful servic
Pros: The rental car was nice
Cons: I was scheduled to pick up the car at 8 AM the customer service didn't arrive until 9 AM Done even though the cars were sitting in the parking lot they couldn't get the paperwork together until after 1130
Jun 19 2017
Pros: I rented a suv for a week. Great rate and employees were great. The car was clean. Very happy with the experience.
Jul 5 2017
Pros: Pick my own vehicle, good selection.
Cons: The last two visits no one was there to check the vehicle in. Not sure if that's how it's done with Hertz but with the lack of available staff or signage.. I just left the car in the return area.
Jul 5 2017
Dropped off at departure door after turning in our car. AMAZING.
Pros: Hertz dropped me and my two young children off at the airport instead of us taking the shuttle. I almost hugged the guy as I was carrying bags and car seats by myself.
Cons: The car's tan fabric interior was stained which wasn't great.
Jul 10 2017
Cons: If stretching your rental information should be a bit easier on what to do.
Jul 19 2017
Shuttle to airport
Pros: I was pleasantly surprised to learn that Hertz has a complimentary shuttle service to the airport. Cleveland Hopkins airport car rental is off-site and it is necessary to take a shuttle bus. When returning my rental for my early morning flight on a very rainy day, Hertz drove us to the departure area of the airport for free. Not having to take everything out of the car, and being dropped off was a very helpful service!
Cons: ***Gas tank could not be opened to refuel before returning. At drop-off, the second attempt by the Budget employee was successful only with the help of a screwdriver to pry the tank cover open. Then, we were told we would have to go to a nearby gas station an fill the tank ourselves (we are talking possibly 2 gal), and then come back to return the car. Otherwise, we would be charged a $20 refueling fee. The whole drop-off process took almost an hour. Come on Budget...give the office some customer service latitude.
May 30 2017
Debit card does not work
Pros: I used my debit card to pick up my car but it cannot pass the SSN check since the system is for credit only. I successfully used my debit card to complete all online process and there is no any notice telling me that until I walked 30 min to pick up the car and then get stuck there for an hour.
Cons: They gave a car without cruise control and they did not inform me even if they knew I was going on a 800m drive. They offered me satellite radio for example but they never thought of offering me a cruise control even at higher prices. I realized way to late that there was no cruise control, while on my drive. When I asked for a different car even in a different town they claimed there was none. The car I had was vibrating really badly at higher speeds (I am not sure if it was the mirror or the door) and the speedometer was jumping over 2-3 miles at these speeds instead of being continuous...This car had a milage of 33K but it drove like it had 130K. I would have never taken it in a long drive if I knew how it drove. I was hoping I was bringing it back in one piece. I will not rent again from this company.