Chelsea Car Rentals

Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.

Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.

Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.

Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.

Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.

Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.

Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.

Cons: Due to the cheaper pricing, Payless had the longest line at Boston Logan (by 5-6 people at least). Unfortunately, they usually seemed to only staff one person to handle the long lines.

Cons: I was over charged $100 for the Payless car rental. We had to wait an hour for Payless car rental to open. The agent was rude. The car was dirty and the fuel tank was not full at pickup.

Cons: They had only one agent as a result they had the longest line of all the agencies at the airport. It took much much longer to get out of the car rental place. Also they make up for their lower costs with the extra fees. You really need to be adamant that you don't want gas or insurance, as they automatically opt you in. I was told I would have the prepaid fuel charge taken off if I showed a receipt for filling up the tank when I got back. However that didn't happen and I had to fight with Customer Service to get my $30 back. Payless did resolve the issue and refunded my money. However the amount of time and stress to do it didn't warrant the savings.

Cons: An independent GPS system was not available at pickup time.

Cons: I honesty would not rent from any of the majors unless I had no other choice.

Cons: Screwed up my return charge.

Cons: Not for the first time, there never seem to be enough people behind the car rental counters at Logan airport in Boston - and not just at Avis but with other car rental companies there. That isn't true in other places (such as the Seattle or S.F. airports). Perhaps it is a problem to find employees - but Avis used to try harder to have efficient service...

Cons: windshield washer fluid was empty.

Cons: Problems with the car. I have already spoken with the manager who was understanding and helpful with a resolution. Had to wait for the car because I wanted a smaller car than what I was given. Avoid Ford Focus cars - they shimmy and I didn't feel safe or relaxed driving it.

Cons: Had to wait in a long line about 1.5 hours to pick up the car!!