Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.
Nov 11 2015
Pros: Nice people.
Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.
Oct 27 2015
Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.
Nov 10 2015
Self Serve Car Rental?
Pros: The few folks working at PayLess were very nice and working very hard, there were just too few of them.
The car ran well.
Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.
Nov 10 2015
Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.
Nov 13 2015
Pros: The car ran well. The clerk at the front desk was very kind and extremely helpful on check-in.
Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.
Nov 16 2015
Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.
Nov 17 2015
Easy & Affordable
Pros: Very easy process to pick-up car and the car itself was spotless. Most affordable option there is.
Cons: Due to the cheaper pricing, Payless had the longest line at Boston Logan (by 5-6 people at least). Unfortunately, they usually seemed to only staff one person to handle the long lines.
Nov 19 2015
Pros: Nothing about Payless car rental is worth writing about. Usually when I get screwed I get a kiss.
Cons: I was over charged $100 for the Payless car rental. We had to wait an hour for Payless car rental to open. The agent was rude. The car was dirty and the fuel tank was not full at pickup.
Nov 24 2015
Fees and long wait times
Cons: They had only one agent as a result they had the longest line of all the agencies at the airport. It took much much longer to get out of the car rental place. Also they make up for their lower costs with the extra fees. You really need to be adamant that you don't want gas or insurance, as they automatically opt you in.
I was told I would have the prepaid fuel charge taken off if I showed a receipt for filling up the tank when I got back. However that didn't happen and I had to fight with Customer Service to get my $30 back. Payless did resolve the issue and refunded my money. However the amount of time and stress to do it didn't warrant the savings.
Pros: The integrated guidance system. It was very helpful.
Cons: An independent GPS system was not available at pickup time.
Jun 2 2016
AVIS is a rip off and a monopoly.
Cons: I honesty would not rent from any of the majors unless I had no other choice.
Jul 4 2016
Pros: Below avg. rental value. Agent in boston was great
Cons: Screwed up my return charge.
Jul 11 2016
Avis counter in Boston
Cons: Not for the first time, there never seem to be enough people behind the car rental counters at Logan airport in Boston - and not just at Avis but with other car rental companies there. That isn't true in other places (such as the Seattle or S.F. airports). Perhaps it is a problem to find employees - but Avis used to try harder to have efficient service...
Jul 30 2016
Cons: windshield washer fluid was empty.
Aug 14 2016
Give your review a headline
Pros: August 7th wait time (1:00 to 2:15 PM) to pick up a car is unacceptable! This problem needs to be corrected.
E.C. Sherry Jr.
Pros: Very sweet service rep. Gave me the phone number of a taxi to get where I needed to go after the rental.
Cons: Problems with the car. I have already spoken with the manager who was understanding and helpful with a resolution. Had to wait for the car because I wanted a smaller car than what I was given. Avoid Ford Focus cars - they shimmy and I didn't feel safe or relaxed driving it.
Aug 7 2016
Cons: Had to wait in a long line about 1.5 hours to pick up the car!!
Sep 20 2016
Pros: I was called by enterprise saying the location pick up didn't have what I needed and sent me to different location that charged me triple the original quote. Sadly I probably won't go through kayak for future car rentals.