Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.
Nov 11 2015
Pros: Nice people.
Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.
Oct 26 2016
Long time check in and out
Pros: Price was great
Cons: Check in and out was too long
Dec 2 2016
Logan dropoff horrible
Cons: The dropoff at Logan had only one person working - and he was at the front desk. It took me over 35 minutes after unloading my car to just confirm dropoff.
Oct 27 2015
Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.
Nov 10 2015
Self Serve Car Rental?
Pros: The few folks working at PayLess were very nice and working very hard, there were just too few of them.
The car ran well.
Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.
Nov 10 2015
Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.
Nov 13 2015
Pros: The car ran well. The clerk at the front desk was very kind and extremely helpful on check-in.
Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.
Nov 16 2015
Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.
Nov 17 2015
Easy & Affordable
Pros: Very easy process to pick-up car and the car itself was spotless. Most affordable option there is.
Cons: Due to the cheaper pricing, Payless had the longest line at Boston Logan (by 5-6 people at least). Unfortunately, they usually seemed to only staff one person to handle the long lines.
Pros: Very sweet service rep. Gave me the phone number of a taxi to get where I needed to go after the rental.
Cons: Problems with the car. I have already spoken with the manager who was understanding and helpful with a resolution. Had to wait for the car because I wanted a smaller car than what I was given. Avoid Ford Focus cars - they shimmy and I didn't feel safe or relaxed driving it.
Aug 7 2016
Cons: Had to wait in a long line about 1.5 hours to pick up the car!!
Sep 20 2016
Pros: I was called by enterprise saying the location pick up didn't have what I needed and sent me to different location that charged me triple the original quote. Sadly I probably won't go through kayak for future car rentals.
Sep 20 2016
Thx for picking us up!
Pros: Super friendly staff
Oct 2 2016
top-notch customer service!
Pros: The people who worked with me were so kind and friendly! The warmest and most personable rental car employees I've ever encountered. I was pretty grumpy after travel and navigating rush hour Boston traffic, etc., and they really turned my day around with their enthusiasm and friendliness.
Cons: Everything was great.
Oct 10 2016
Pros: The staff in Chelsea were friendly and efficient. It was way cheaper than renting from the airport even though it was convenient to the airport.
Cons: There was a factory recall on our vehicle. We appreciated being informed immediately, however the staff in Pittsfield wasn't nearly as friendly and we ended up with a car not nearly as nice.
Oct 13 2016
Smooth, easy transaction. Excellent value.
Pros: We chose to rent from this location rather than the airport, as the cost was just over half, including cab fare to and from the airport. The initial transaction was quick and smooth, the car served us well with no problems, and when we returned the car we were in and out in no time. Great value here!
Oct 19 2016
Pros: Great experience!!
Jan 9 2017
Pros: Check in was smooth and staff was very friendly. Great car that exceeded our expectations. When dropping off the car we left a bag in our car and the staff member we found in his car went out of his way to get us out bag and not miss our flight. A+ operation and will use them again when traveling to Boston.