Cons: It was hard for me to tell on the Kayak website which of the Hertz were actually at the airport. I tried looking it up online but still ended up booking at a Hertz a good distance from the airport. Would be awesome to have some kind of denotation showing if its actually at the airport, needs a shuttle or is totally off site.
Apr 21 2017
Pros: The car
Cons: The deposit hold required
May 28 2017
Most horrific rental experience ever!!
Pros: The roadside assistant was nice and helpful.
Cons: 1. Our vehicle had a plugged sidewall in the front passenger tire that began to work its way out creating a very dangerous situation for my family.
2 While returning the trade in we picked up in Daytona we waited for 45 min which gave us ample opportunity to speak with numerous other families returning cars. 2 had vehicles with expired oil changes 2 had vehicles who's tags expired in 3 day.
3. The office was a complete mess. There were kids and a dog running around the detail bay. A woman kept yelling at Harley...not sure if that was the dog or one of the kids. The attendant was in sweat pants and a tshirt with a very long beard and tatted arms....very unprofessional establishment!!
4. The attendants way of apologizing "Firestone down the road checks all of our vehicles so it's their fault" I call bs on this one because I manage a fleet of 30 company vehicle all serviced by that Firestone and know the manager and most of the mechanics at this location. I know first hand they would NEVER plug a side wall of a tire because they won't take the liability. They are quick to sell a new tire...it's their job!! In fact they often want to replace all 4 tires at a time when I take my fleet in for repairs.
5 That was in no way an apology for putting the safety of my family at risk. We drove over 10hours one way on that tire and had it blown on the interstate it could have easily killed all of us!!!
So to answer this question I will not only never recommend Hertz I will adamantly encourage all of my friends, family, and co workers to never use Hertz!
Jun 28 2017
Cons: Took $200 more than they said and never told me!
Aug 10 2017
Pros: staff moved fast to get us the car and just as fast to check it back in. Often staff move in slow motion.
Oct 10 2017
I reserved a car - but it turns out they had none available
Cons: I reserved a car - but it turns out they had none available
Dec 22 2017
India Call Center with no power to help
Cons: Set a noon pickup and booked it. Showed up 15 min afternoon to find out office was closed. Called reservations and several people from the call center in India told me to go to the airport and it would bw 3 times the price for the same car. I hung up and booked another company for a cheaper price. Never again...
Pros: We put 3000 miles touring the Southern Unites States. I think we filled up with 20.00 dollars each time it cost us very little.
Cons: When we picked the car up the person did not explain how to drive the car s features. Where's the gas the trunk lock the lights etc. but the worst was the tolls we didn't know what to do on toll roads that bill the plate. We were franticly calling phone numbers for Avis.
Jun 18 2016
Cons: I reserved a mini van almost two months in advance. I show up at my scheduled pickup time after driving over an hour to get there. The person working the desk tells me they didn't have any mini vans available and they "upgraded" me to a large passenger van. I told him that wasn't acceptable. He told me that's all he had. I told him a phone call would have been nice. He just looked at me like he had no idea what I was talking about. So glad I called early. It was a great way to start our vacation........never again.
Aug 1 2017
Pros: Excellent value for a luxury SUV! Third summer in a row to rent a luxury SUV from this location and we couldn't be happier!