Cons: When I dropped off my car, I informed the agent I forgot to top off the tank. She told me it was ok and they would charge me an additional $13.99 for driving under 75 miles. When I checked my credit card statement, there was an additional $45 on the bill. I called Budget to get a correction and was told "I'm sorry you got bad information" and that they charge $9.98 a gallon; so 4 gallons cost me $40. What a rip off! Gas down the street was $2.16 at the time. I will never use Budget again and will advise other not to as well!
Jan 26 2016
Pros: Service agent was friendly.
Cons: Car was dirty inside. Had not been cleaned from prior renter.
Apr 30 2016
Pros: friendly and helpful
Jul 9 2016
Simple and easy at Binghamton Airport
Pros: No lines a the rental counter. Associate was pleasant and efficient. We were on our way in minutes.
Cons: The windows and mirrors were streaky making it hard to see out in bright sunlight.
Aug 10 2016
Pros: Quick. Easy. Flawless rental.
Cons: Car smelled of cigarette smoke. My fault for taking, because I'm certain Budget would have remedied the problem with an exchange. Was pressed for time.
Dec 12 2016
Pros: Nice clean fast reliable
Cons: Nice staff work until mid night
Jan 17 2017
Pros: Easy check-in and check-out. Very helpful desk agent who emphasized returning the rental car with a full tank of fuel. The key drop box for early morning returns was very useful. Glad to see an ice scraper in the car (and I used it) because I've had to use a credit card to clean the windshield on previous occasions with other rental companies.
Cons: No response.
Jun 7 2017
Cons: Poor customer service..
Nov 29 2016
Unpleasant Cust Rep with partial information
Pros: Fast process
Cons: The customer rep at ITH was very unfriendly and unwelcoming. She was not helpful when I asked her basic questions such as daily rate and billing.
Regarding the insurance, she says 'The care does not have any insurance on it, not even state minimum'. Some basic googling finds that to be a lie, but only after I had paid the extra premium.
Dec 13 2016
Pros: They were quick and didn't try to aggressively up-sell me on stuff
Cons: First they didn't lift a finger to help my wife with a minor mistake she made on our original reservation (snippy, essentially "It's your mistake so it's your problem"). Okay, I made a second reservation to correct the problem with the first (simply wanted an earlier pickup time), I arrived to find they had NO CAR AT ALL. "We're sold out." A car came in early as I was speaking to them. They refused to rent it to me even though I HAD A RESERVATION.
Thanks for nothing! Horrible, frustrating, expensive (ended up renting from Avis at the airport) experience. I recommend that you stay away from Enterprise in Ithaca.
Sep 4 2016
Cons: All insurances are bought, why young driver charge is still needed?
Sep 7 2016
Pros: Great customer service, speedy check-out process, received a clean and gas efficient car...I have no complaints!
Generally positive, but deceptive customer service
Pros: Everything went smoothly with the rental itself. Although I have not yet seen the final charges on my credit card statement, so cannot comment on that as yet.
Cons: While checking out the car the customer representative asked me to choose among certain rental options in a way that made it appear as if the stated choices were obligatory.
For instance, he indicated that when I returned the car I could choose between two options for refueling (both of which incur extra fees). There are, in fact, three options for refueling, the third being refueling the car oneself (in this case the cheapest option). We went back and forth for several minutes discussing the two former refueling options before I saw a sign indicating that I could, in fact, refuel the car myself. Had I not seen this sign I would have been unwittingly led into spending additional money.
In a similar vein, I was asked if I would like a particular model of vehicle. I realized that I was, again, being unwittingly guided into spending more money on an upgrade rather than a choice among equally priced cars.
My recommendation is that it should be fine to rent a vehicle from the Ithaca Airport Hertz office so long as one comes prepared to avoid the verbal traps that are set; carefully laid traps which are intended to make one unwittingly cough up additional money.
Dec 29 2017
Decent but somewhat unsafe car
Pros: They helped us change drop off locations
Cons: The windshield washer was either Frozen or broken but we couldn't clean the windshield driving on dirty winter streets which left us feeling a bit inconvenienced and unsafe.