Cortland Car Rentals

Cons: When I dropped off my car, I informed the agent I forgot to top off the tank. She told me it was ok and they would charge me an additional $13.99 for driving under 75 miles. When I checked my credit card statement, there was an additional $45 on the bill. I called Budget to get a correction and was told "I'm sorry you got bad information" and that they charge $9.98 a gallon; so 4 gallons cost me $40. What a rip off! Gas down the street was $2.16 at the time. I will never use Budget again and will advise other not to as well!

Cons: Car was dirty inside. Had not been cleaned from prior renter.

Cons: The windows and mirrors were streaky making it hard to see out in bright sunlight.

Cons: Car smelled of cigarette smoke. My fault for taking, because I'm certain Budget would have remedied the problem with an exchange. Was pressed for time.

Cons: Nice staff work until mid night

Cons: No response.

Cons: Poor customer service..

Cons: The customer rep at ITH was very unfriendly and unwelcoming. She was not helpful when I asked her basic questions such as daily rate and billing. Regarding the insurance, she says 'The care does not have any insurance on it, not even state minimum'. Some basic googling finds that to be a lie, but only after I had paid the extra premium.

Cons: First they didn't lift a finger to help my wife with a minor mistake she made on our original reservation (snippy, essentially "It's your mistake so it's your problem"). Okay, I made a second reservation to correct the problem with the first (simply wanted an earlier pickup time), I arrived to find they had NO CAR AT ALL. "We're sold out." A car came in early as I was speaking to them. They refused to rent it to me even though I HAD A RESERVATION. Thanks for nothing! Horrible, frustrating, expensive (ended up renting from Avis at the airport) experience. I recommend that you stay away from Enterprise in Ithaca.

Cons: All insurances are bought, why young driver charge is still needed?

Cons: The girl at the Ithaca-Tompkins County Airport (NY) desk could have been more welcoming.

Cons: the car was to small for me .i am 6ft i banged my head when i got in .

Cons: The chair in the back did not go down and the girl though she tried could not get it to go down and we needed it as we were transporting a dresser. They had no other van for us to take and no other person that could fix it, so my husband had to take it anyway because we had no choice. So my husband ended up fixing it when he got home.