Pros: Drop off in Richmond was by far the best part. Lady was very nice and apologetic for the inconvenience at pick up.
Cons: Pick up in Akron Ohio: They didn't have the car I had reserved. The manager didn't care at all that I was unhappy about that. Then they told me that it was only $4 cheaper for the step down car even though online the difference was $20.
Apr 11 2016
Pros: The process was easy. The rental office was easy to find, and once I got there the whole process went fairly fast. The person was professional, very pleasant, and easy to understand.
Cons: The price was higher than expected. Insurance was a big expense.
Sep 13 2016
Pros: Plenty of cargo space
Cons: The carpets were so dirty I had to clean them before I would let my family in the van
Jan 3 2017
Cons: -car wasn't ready until 1.5hr after scheduled pick up time
-car filthy inside and out, was told to wash it myself
-car smelled horribly of cigarette smoke
May 29 2017
Original Car was in terrible shape
Pros: The car that they had for us in the Akron branch was in terrible shape. It had dents and scratches all over it. It wasn't washed. The front rims were very dirty...probably from brake dust. The tires didn't look in great shape, especially for a 1100 mile trip to Florida. I don't understand why this car was still in the fleet of rentals. It was driven hard and abused. So to actually know how it was mechanically for a long trip is unknown. Because we switched it out at the Akron airport. Now that care was in great shape. Very satisfied with that car. Clean inside and out. Car was in great shape. We putt over 2500 miles on it and had no problems.
Jun 8 2017
Pros: Absolutely no complaints. The staff was super friendly and helpful, car was great with no issues, pick up and return was easy. I'll definitely use Hertz again when I'm in town!
Pros: Well maintained car with less than 5000 miles. Exceptionally clean!
Jul 26 2017
Clerk at pick up
Cons: The man on duty when I picked the car up needs customer service training. He was obnoxious and condescending. He blamed the company for multiple errors which is not impressive.
In my opinion he should not deal with public
But other than him, my car, the simplicity of reservations and drop off clerk were all fantastic!!!
I come home twice a year. I will rent here again.
Pros: I was turned away carless because I didn't have a credit card. The same debt card ive used every year to rent a car on my trip to Florida was not good enough. My car was in the shop and I was stranded.
Dec 22 2016
Pros: Proactively called me day of rental. Tremendous help.