Pros: Drop off in Richmond was by far the best part. Lady was very nice and apologetic for the inconvenience at pick up.
Cons: Pick up in Akron Ohio: They didn't have the car I had reserved. The manager didn't care at all that I was unhappy about that. Then they told me that it was only $4 cheaper for the step down car even though online the difference was $20.
Apr 11 2016
Pros: The process was easy. The rental office was easy to find, and once I got there the whole process went fairly fast. The person was professional, very pleasant, and easy to understand.
Cons: The price was higher than expected. Insurance was a big expense.
Sep 13 2016
Pros: Plenty of cargo space
Cons: The carpets were so dirty I had to clean them before I would let my family in the van
Jan 3 2017
Cons: -car wasn't ready until 1.5hr after scheduled pick up time
-car filthy inside and out, was told to wash it myself
-car smelled horribly of cigarette smoke
Pros: I was turned away carless because I didn't have a credit card. The same debt card ive used every year to rent a car on my trip to Florida was not good enough. My car was in the shop and I was stranded.
Dec 22 2016
Pros: Proactively called me day of rental. Tremendous help.