Wrong location, didn't get promised price, hated t
Pros: Avis provided a car on-the-spot despite Kayak getting the location wrong and the price wrong. The car was comfortable enough
Cons: I didn't like the fact that 1) Kayak didn't really supply the car from the airport location, but some other off-site lot nearby; 2) the price I had to pay was double what was promised by Kayak; 3) I had to settle for a goofy car - a "Juke" that had a blind spot the size of Nebraska and a driver seat I could never get quite right. I won't be using Kayak to tent a car ever again
Feb 28 2017
Pros: You made a rental that was not at the Airport but somewhere
outside. As such was useless to us as we do not know the layout
of the city or how to get there.
Avis did accommodate us and supply us with a vehicle at a higher
Cons: See report
Sep 18 2017
Pros: He's of drop-off and customer service
Aug 14 2016
Pros: Very friendly and helpful staff!
Cons: It seems a bit high priced.
Aug 29 2016
Friendly staff didn't wait too long
Pros: Super friendly straight forward transaction
Cons: Maybe show more features how to use car - windshield wiper, ax but he was the only one working with customer behind me
Nov 27 2016
Not easy to make changes, rates jacked up each tim
Pros: Car was fine, except for dirty windshield and smeary windshield wipers. Had to stop at a gas station to scrub the windshield.
Cons: My travel plans changed and I had to make changes to the rental. It wasn't easy to cancel my first reservation; despite trying online and on the phone to cancel, Avis still called me on the day of my original reservation asking where I was! The price went up astronimically when I made changes.
Dec 31 2016
Not at airport.
Pros: Avis Airport rep was able to help me but had to pay $20.00 more than original quote.
Cons: Car rental was supposed to be at the airport but was off sight.
Mar 8 2017
Furious. Never reserving anything with Kayak again
Cons: I specifically made sure that I reserved a car from the AUS airport but upon arrival learned it was moved to an Avis 20 miles from the airport!
Apr 3 2017
Great service and price
Pros: Sal at the Austin Airport Avis was beyond amazing. Super helpful guy and made sure I got the best rate possible. Thanks again Sal!
Apr 17 2017
The car smelled
Cons: I had to drive a car for a week that smelled like a urnal. I was really disappointed in how Avis handled the situation.
Cons: Outrageous fuel charge for not being able to refilling the tank before drop off to catch a plane. 3× the cost of fuel.
Oct 30 2016
Cons: Reservation made for downtown - delayed pickup
Problem is on Kayak - but took long time to resolve
Feb 12 2017
Pros: i booked Austin airport, AUS, when i arrived my car was at a locale 30 miles away, i will never use your company again, i was forced to pay double price
Oct 16 2017
Budget dodge rental
Pros: Dodge Grand caravan was very comfortable and allowed us to carry lots of stuff. For
Cons: We would've liked more information about vehicle's features, especially about the seats,
Oct 19 2017
Cons: When I booked the car, l was in the impression, that I will pick up from Austin airport, but l was told by budget person at the airport, that the location is different on reservation. They get lot of people who booked on Kayak misguided and have similer problems. I had to pay as walkin pick up at midnight with extra money and not use the reservation that I made. I also, prepaid Kayak on auto insurance and request Kayak to credit back to my account. Please call me to discuss further on below number.
Feb 26 2017
Barton Creek Rocks
Pros: Brand new car
Counter help very friendly
Easy in and out without a line
Convenient location for my needs
Apr 25 2017
Good value! Need to sweep bettter between customers.
Pros: Service was fast.
Cons: Did' like the weed shake on the passenger and driver floorboards. It does not bother me that marijuana was in the rental car at one time,
It's safer than alcohol, but if a LEO saw it that could be bad.
May 2 2017
Pros: Courteous, simple, and quick transactions! The car was clean and well appointed. Great experience!