Pros: The car was new, clean, comfortable, and fueled up when I got it. The gentlemen working the counter in the office, Jon and Jayson, went out of there way to put me in a bigger 4WD SUV after I made a mistake at booking even though they were short on inventory. They were extremely helpful and professional; so much that my wife and I had to bring them Christmas presents when we brought the car back. I will exclusively use Hertz and specifically this location in the future due to the level of service I received for this rental.
Mar 8 2017
Pros: the speed of in and out and car selection was great
Cons: i pre paid online was told at the store that they dont do debit. no one told me they hold a rather large amount as a deposit
Jun 3 2017
polr location and undertrained staff
Pros: The car itself was fine, it was a good price and had no issues.
Cons: The staff were all pretty young and didn't seem to know what they were doing. They were overbooked and didn't have a car for me at the time of my scheduled pickup. I ended up with a smaller car than what I had reserved and was not discounted the price; but after an hour of waiting there with two small children I needed to get going so I didn't have much choice but to take it. Dropping off the car was no better. I waited 20 minutes just to drop it off. The office was again full of people waiting for cars because they were overbooked. New management is definitely needed here. I will not rent a car from this location again. By far the worst experience I have ever had with a rental place.