Pros: When I first arrived at the rental car company, there were a few people in line, and only one customer Representative to help. I waited a good 45 minutes to get my car, and then when I got the car, it smelled like smoke. I told the person there, but he just notated it on the contract and that was it. He did not offer another rental car or anyting. This particular rental company at BWI should have better use of manpower and management. I will not rent there again.
Sep 29 2016
Pros: Staff was polite and friendly
Oct 15 2015
Efficient and inexpensive
Pros: Friendly fast counter service. Pay in advance avoids surprises on fees and makes drop off a breeze. Best prices too!
Cons: Car was a little older and not too fancy
Oct 15 2015
Pros: Pickup and drop off was simple and quick.
Cons: The car smelt like smoke which I found very annoying.
Oct 22 2015
Pros: Rental was clean and exactly as promised.
Cons: After flight delays and failures of the airport rental car shuttle system, it was a bit annoying to wait at the counter for 5 minutes and then have a simple checkin process extended to include verifying my auto insurance. From the curbside rental car shuttle til I had the key in the ignition it was 75 minutes.
Oct 23 2015
Excellent easy & fast
Pros: Great service, great rates and great first experience with NextCar!
Nov 14 2015
This is my new spot! I'm not going anywhere else
Pros: The customer service we liked and the speed in which we were given our vehicle.
Cons: The car' breaks needed to be serviced and were not. They weren't horrible but they needed to be looked at.
Nov 16 2015
Pros: It was a breeze. No lines, easy access to the car and no hassle or push to upgrade insurance or to a higher level of car. The employees were courteous and helpful.
Nov 16 2015
Pros: The service was good, the manager is great.
Cons: The car key was loose at the base when I picked up the car and I was not alerted that that could be a problem, Well, on my way back, as I fit in the key to the ignition, the base that was loose from the beginning broke off. When I returned the car, the attendant told me that I should call the manager the next day and that I will probably be charged $200.00 for the key. I told him that that will be very unfair because I did not do any damage to the key, it broke off on ignition. When I called the manager the second day to complain about it, he said that they have another key and that I should not worry. That was a very accurate judgement. It is a great thing for companies to have managers that make great judgements.
This was the first time renting car from them and I will do it again. Thank you Manager.
Nov 17 2015
Pros: Employee was friendly. Car was nice.
Cons: Only 1 employee at pickup time. Made process longer. Mostly frustrated that it 5ook the shuttle 45 minutes to pick us up from the airport and take to rental car facility. Plan accordingly.
Cons: PRICE LINE did not honor the contract. They stated that the pick up was at the airport location. However, when I showed up at the airport they said I had to go elsewhere, The phone customer service at ENTERPRISE was very poor. They said they take no responsibility and blamed it on PRICELINE. PRICE LINE reported that they were sorry that they lied, but refused to make it right.
Jan 5 2017
Pros: Everything was great. Car staff price was greatm felt safe with my grandkids
Dec 28 2016
Pros: Pickup and drop-off went smoothly
The price for the car was reasonable given that it was over the holiday
Cons: Despite the car being "intermediate" it was still pretty small and not the most comfortable (dodge dart)
The car did not appear to have been washed inside or out. The worst of which was goo and sprinkles from what I'm guessing was a donut that was smeared on the shift knob and emergency brake.
Cons: The radio system was hard to work. The blue tooth was the dumbest Eva.
Jul 22 2017
Cons: Vehicle I was expecting was more sturdy and stable on highway. Kia does not meet that expectation.
Sep 4 2017
Pros: The car was great.
Cons: 1) Online booking connected me to drop-off point I didn't want - then I was charged $60 to drop car off at my pick-up point. 2) Person showing me to my car did not speak English and knew nothing about the car...so I didn't know how to start it, or where any features. were located. (it was raining - windshield wipers would've been a start!) 3) person found who spoke English went through a 'speed' tutorial on the car. It was a push-button start, etc. I normally drive a diesel 3/4 ton pick-up...I would have appreciated a bit more help. BUT, I took the car, found most of the features I needed, and got it back safely.