Pros: The car was perfect for my weekend trip. Pick up & drop off were very easy & the staff was very courteous!
Oct 19 2015
Pros: I dropped off in Cleveland and they were very efficient in collecting the car.
Dec 1 2015
Pros: 2016 new car, gas efficient, easy in and out pickup, the greatest price found anywhere for a weeks rental
Cons: rental agency too far from airport although shuttle was efficient and free
Dec 18 2015
Cons: Signage at the airport needs some improvement.
Dec 31 2015
Pros: easy to book
Alamo people were great to deal with
Jan 4 2016
Very easy process
Pros: Quick, easy, and friendly rental process.
Nice to be able to choose the car you rent.
Car was immaculate.
Cons: Prepaid gas option was not explained well enough.
Each car should have a page of simple instructions.
Apr 26 2016
Want and friendly
Pros: The whole group in Cincinnati was warm and friendly. I even got a free upgrade!
Cons: all was good
May 26 2016
Scott at Alamo rocks!!
Pros: So.. I flew in from California to Ohio on a Sunday morning and picked up the rental. When I returned the car three days later the total was astronomical. Scott was excellent!! He took the time (about 15 minutes) to correct the mistake and made sure he delivered complete customer service. It took him (3) tries to correct the system, but instead of showing his frustration, he repeatedly apologized for the mistake of his co-worker. Scott rocks!!! I am a satisfied customer and will rent from them again for sure.
Jun 5 2016
Cons: I tried to extend my rental by one day, but the price to do so was four times what my original per day cost was. That was very disappointing, I'm not sure why kayak isn't able to work with the companies to make that happen.
Extension needed due to 10 month old son's hospita
Pros: The lady at the desk was very nice and helpful. When I finally reached someone to extend my rental the man was very courteous and helpful.
Cons: They did not vacuum or clean the car that well. A quick run through of the features of the car would have helped. The screen for media, phone, maps etc. Was very difficult to figure out. Also the car was E85 fuel and I had no clue until I went to pump gas. I want sure if I could use E87 as there was no E85 to be found anywhere in the small town. I finally got a hold of a buddy who said it was fine to use E87.
Nov 1 2016
Pros: Picking up the car at the Glenway location
was very fast. Not so much at drop off.
Check in person disappeared for 10 minutes
as I pulled up. Only car to check in at 5 am.
Shuttle driver was fast a courteous.
Cons: Slow return process.
Apr 18 2017
Cons: Everything went well. The cars d customer service was excellent
Apr 18 2017
Easy return of a smelly car.
Pros: The return process at Port Columbus was wonderful and easy.
Cons: The car smelled horribly of cigarette smoke even though there were signs warning of a $250 fine if car comes back smelling of cigarette smoke. The smell never left and was most offensive.
Pros: Nothing. The staff treated me poorly and with disrespect. I would NEVER rent from the again.
Cons: I reserved a rental car and when I went in to get it I was told I couldn't rent it because I didn't have a credit card. Then I was told if I used my debit card (which I use for everything) I would need a copy of a utility bill. I then logged onto my account and produced a utility bill in my name and was then told it wasn't good enough, the bill had to have a zero balance. The bill wasn't due yet so I hadn't paid it. I have never been treated so poorly. I am convinced Enterprise does NOT want to honor these cheaper/bargain rentals so in turn they come up with any excuse in the book not to honor them. Shame on Enterprise for how they treat people.
May 18 2017
Pros: Very friendly staff. Was very professional and tries to make the customer feel comfortable.
Cons: Did not have available full size cars that I had requested. I was willing to go to nearest airport for full size car, but it would be much more expensive because of airport taxes. It was only five minutes away, but that much more? Ridiculous!
Dec 30 2016
Pros: Tyler was very friendly and quick at getting us going even though they didn't have the car we thought they gave us a better car at same price. Will rent a car again from them.