Pros: I dropped off in Cleveland and they were very efficient in collecting the car.
Dec 1 2015
Pros: 2016 new car, gas efficient, easy in and out pickup, the greatest price found anywhere for a weeks rental
Cons: rental agency too far from airport although shuttle was efficient and free
Dec 18 2015
Cons: Signage at the airport needs some improvement.
Dec 31 2015
Pros: easy to book
Alamo people were great to deal with
Jan 4 2016
Very easy process
Pros: Quick, easy, and friendly rental process.
Nice to be able to choose the car you rent.
Car was immaculate.
Cons: Prepaid gas option was not explained well enough.
Each car should have a page of simple instructions.
Apr 26 2016
Want and friendly
Pros: The whole group in Cincinnati was warm and friendly. I even got a free upgrade!
Cons: all was good
May 26 2016
Scott at Alamo rocks!!
Pros: So.. I flew in from California to Ohio on a Sunday morning and picked up the rental. When I returned the car three days later the total was astronomical. Scott was excellent!! He took the time (about 15 minutes) to correct the mistake and made sure he delivered complete customer service. It took him (3) tries to correct the system, but instead of showing his frustration, he repeatedly apologized for the mistake of his co-worker. Scott rocks!!! I am a satisfied customer and will rent from them again for sure.
Jun 5 2016
Cons: I tried to extend my rental by one day, but the price to do so was four times what my original per day cost was. That was very disappointing, I'm not sure why kayak isn't able to work with the companies to make that happen.
Jul 10 2016
Pros: Customers service
Cons: price was $280.00 and I paid $480.00
Aug 8 2016
Quick and easy
Pros: Drove vehicle in to drop off, employee was right there as I pulled in. Transport vehicle pulled up right away. Couldn't have been better.
Extension needed due to 10 month old son's hospita
Pros: The lady at the desk was very nice and helpful. When I finally reached someone to extend my rental the man was very courteous and helpful.
Cons: They did not vacuum or clean the car that well. A quick run through of the features of the car would have helped. The screen for media, phone, maps etc. Was very difficult to figure out. Also the car was E85 fuel and I had no clue until I went to pump gas. I want sure if I could use E87 as there was no E85 to be found anywhere in the small town. I finally got a hold of a buddy who said it was fine to use E87.