Guest Reviews
Overall Rating
6.8
Good
Based on 14 reviews
Cleanliness
7.0
Comfort
7.1
Pickup/Dropoff
6.4
Value for money
6.7
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
customer service
credit card
car was clean
car available
drop the car
great car
picked up the car
car was great
great service
rented a car
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10.0
Cons: Very easy and quick. Make sure you inspect, photograph every nick and ding prior to taking the car.
review from
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9.6
Pros: Staff (becky) wonderful! Friendly and helpful and quick.
Cons: I wished there were a better way to get from airport to Hertz location and back. Other than that I couldn't have asked for better.
review from
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3.6
Delay
Pros: Car was what we needed
Cons: Had to wait 1 1\2 hours to get the car we reserved. Very poor excuses why it was not available when scheduled. Extra $200 credit not explained until after rental was completed. We will not make the mistake of renting from Hertz again.
review from
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7.6
Pros: Nice car but wasn't vacuumed recently so floors were a bit dirty on the inside.
review from
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2.0
Terrible
Pros: I went to pick up at and there were none available. Hertz employee said they overbooked and had no cars. They did not offer in any way to try and find me a car. Tough luck no car and no customer service to help out. On top of it I tried calling someone from Kayak and Hertz. Virtually impossible to get a live person on the phone.
Cons: Horrible service. Hertz employees offered no help what so ever basically my unlucky day. Ruined our planned getaway.
review from
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10.0
Free upgrade and car pictures taken in advance
Pros: I received a free upgrade from a compact vehicle (I believe that was the size I requested) to a crossover vehicle. Also, I was very pleased to see that the Hertz representative came with me outside to the car and was prepared to take pictures of any pre-existing damage on or in the car. In fact, the representative was ready to take pictures of anything I wanted documented on or in the car.
review from
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4.0
Had to cancel
Cons: Had to cancel due to a family emergency and they refused to give me a full refund since it was under 24 hours.
review from
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4.0
Frustrating
Pros: Price
Cons: Added costs... car smelled like smoke.... windshield was cracked
review from
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2.0
Read the VERY fine print....
Cons: Won't take a debit card, even though you have enough money to BUY the car! Don't have any credit cards, don't believe in them. Been almost two weeks and still waiting to get my money back. One more week, my attorney will be involved.
review from
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4.4
Never again
Pros: I didn't like anything about using hertz. I will never use them again.
Cons: Everything from start to finish. Customer service was horrible. Supervisor wouldn't even come out to talk said he was too busy.
review from
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10.0
Pros: The cost was very good.
Cons: It had a half of tank of gas. I expected it to be full so I could get right on my way and not have to stop and get gas right away.
review from
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10.0
Cons: Very easy and quick. Make sure you inspect, photograph every nick and ding prior to taking the car.
review from
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9.6
Pros: Staff (becky) wonderful! Friendly and helpful and quick.
Cons: I wished there were a better way to get from airport to Hertz location and back. Other than that I couldn't have asked for better.
review from
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10.0
Free upgrade and car pictures taken in advance
Pros: I received a free upgrade from a compact vehicle (I believe that was the size I requested) to a crossover vehicle. Also, I was very pleased to see that the Hertz representative came with me outside to the car and was prepared to take pictures of any pre-existing damage on or in the car. In fact, the representative was ready to take pictures of anything I wanted documented on or in the car.
review from
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10.0
Pros: The cost was very good.
Cons: It had a half of tank of gas. I expected it to be full so I could get right on my way and not have to stop and get gas right away.
review from
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3.6
Delay
Pros: Car was what we needed
Cons: Had to wait 1 1\2 hours to get the car we reserved. Very poor excuses why it was not available when scheduled. Extra $200 credit not explained until after rental was completed. We will not make the mistake of renting from Hertz again.
review from
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2.0
Terrible
Pros: I went to pick up at and there were none available. Hertz employee said they overbooked and had no cars. They did not offer in any way to try and find me a car. Tough luck no car and no customer service to help out. On top of it I tried calling someone from Kayak and Hertz. Virtually impossible to get a live person on the phone.
Cons: Horrible service. Hertz employees offered no help what so ever basically my unlucky day. Ruined our planned getaway.
review from
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4.0
Had to cancel
Cons: Had to cancel due to a family emergency and they refused to give me a full refund since it was under 24 hours.
review from
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4.0
Frustrating
Pros: Price
Cons: Added costs... car smelled like smoke.... windshield was cracked
review from
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2.0
Read the VERY fine print....
Cons: Won't take a debit card, even though you have enough money to BUY the car! Don't have any credit cards, don't believe in them. Been almost two weeks and still waiting to get my money back. One more week, my attorney will be involved.
review from
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4.4
Never again
Pros: I didn't like anything about using hertz. I will never use them again.
Cons: Everything from start to finish. Customer service was horrible. Supervisor wouldn't even come out to talk said he was too busy.
review from
Other suppliers in Erlanger scored
Where can I find Hertz car rentals in Erlanger?
4204 Dixie Highway, Hertz car rentals
Address
4204 Dixie HighwayPhone
+1 859 342 0141Top Tips For Renting a Car from Hertz in Erlanger
- 25% of our users found rental cars from Hertz in Erlanger for $27 or less
- Full-size rental cars from Hertz in Erlanger are around 63% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Erlanger
How much does it cost to rent a car from Hertz in Erlanger?
On average a rental car from Hertz in Erlanger costs $38 per day.
What is the most popular rental car from Hertz in Erlanger?
Compact (Ford Focus or similar) is the most frequently booked rental car type from Hertz in Erlanger.
How many car rental locations does Hertz have in Erlanger?
Hertz has 1 rental location in Erlanger. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Cinci./N. Kentucky Airport (CVG)?
Yes
Does Hertz offer shuttle or airport pick-up services from Cinci./N. Kentucky Airport (CVG)?
Yes
