Cons: Very easy and quick. Make sure you inspect, photograph every nick and ding prior to taking the car.
Pros: Staff (becky) wonderful! Friendly and helpful and quick.
Cons: I wished there were a better way to get from airport to Hertz location and back. Other than that I couldn't have asked for better.
Delay
Pros: Car was what we needed
Cons: Had to wait 1 1\2 hours to get the car we reserved. Very poor excuses why it was not available when scheduled. Extra $200 credit not explained until after rental was completed. We will not make the mistake of renting from Hertz again.
Pros: Nice car but wasn't vacuumed recently so floors were a bit dirty on the inside.
Terrible
Pros: I went to pick up at and there were none available. Hertz employee said they overbooked and had no cars. They did not offer in any way to try and find me a car. Tough luck no car and no customer service to help out. On top of it I tried calling someone from Kayak and Hertz. Virtually impossible to get a live person on the phone.
Cons: Horrible service. Hertz employees offered no help what so ever basically my unlucky day. Ruined our planned getaway.
Free upgrade and car pictures taken in advance
Pros: I received a free upgrade from a compact vehicle (I believe that was the size I requested) to a crossover vehicle. Also, I was very pleased to see that the Hertz representative came with me outside to the car and was prepared to take pictures of any pre-existing damage on or in the car. In fact, the representative was ready to take pictures of anything I wanted documented on or in the car.
Had to cancel
Cons: Had to cancel due to a family emergency and they refused to give me a full refund since it was under 24 hours.
Frustrating
Pros: Price
Cons: Added costs... car smelled like smoke.... windshield was cracked
Read the VERY fine print....
Cons: Won't take a debit card, even though you have enough money to BUY the car! Don't have any credit cards, don't believe in them. Been almost two weeks and still waiting to get my money back. One more week, my attorney will be involved.
Never again
Pros: I didn't like anything about using hertz. I will never use them again.
Cons: Everything from start to finish. Customer service was horrible. Supervisor wouldn't even come out to talk said he was too busy.
Pros: The cost was very good.
Cons: It had a half of tank of gas. I expected it to be full so I could get right on my way and not have to stop and get gas right away.