8.0 ExcellentSep 19 2022
Wanted to pay with debit, was told could do so at return, but no staff at return. Drop box only. More payment methods would be appreciated
8.0 ExcellentFeb 3 2022
Excellent that someone brought the car to you They could have been clearer about the return procedure and process
10.0 ExcellentJan 23 2022
great renyal experience
2.0 MediocreJan 10 2022
I arrived at around 2:00 pm. My reservation was canceled because I was mor than 2 hours late. I didn’t know that they cancel all reservations more than 2 hours late. Had to pay $350 extra to rent the SUV or not renting at all. I’ve never heard of any rule like that, but the manager kept treating me like she was making me a huge favor. Definitely not renting with them again.
2.0 MediocreJan 9 2022
The service at the Thrifty location in Gypsum was horrible!!!
2.0 MediocreDec 27 2021
Horrible experience. Downgraded my vehicle to smaller than advertised car originally reservered. They also left me waiting for my reservation upon arrival. Thrifty has no sign in the Vail airport itself but only at remote building outside the airport location. They also make you sign off on paperwork that car is in perfect condition before even allowing renter to inspect the vehicle. Never again.
2.0 MediocreOct 22 2018
Would not honor Kayak pricing!!Beware! Watch out for deceptive pricing!! Made an online reservation with Kayak for a certain price - even had a confirmation- however, a confirmation email from Thrifty showed a higher price. When I contacted Thrifty in Gypsum, they would not honor the Kayak pricing. Good thing I carefully read the Thrifty email or I would have been stuck at the airport with the higher price. Cancelled reservation and rebooked with Hertz.
10.0 ExcellentJan 24 2018
Best cars, best rates, best service.
8.8 ExcellentOct 19 2016
Good enoughThe car worked and get us where we were going throughout the trip. The price was great.After checking in, I went to the car and discovered the low tire pressure light was on. When I went back in to the counter, the young woman had already left to go home! An airline employee called her, she returned and today me not to worry... she had checked the tire pressure that morning. As it turned out, the tires were fine, but the light stayed on and there was no way to reset it (the button it showed in the owner's manual was non-existent, and the employee had no idea how to help...). I am glad the tire never went flat, but it was a worry to have that list on constantly (this is from past experience with my personal car, which means ^this is serious^ in my personal vehicle!!!!
6.8 GoodApr 11 2016
stop up selling me!car was fine, clean a few dirty cupsmisleading pricing during the up-sell pitch resulting in saying"yes" only to find an increased cost of 12 bucks per day! (not 4) Only result was the line next to me processed three people/cars in the time it took me (1 person/car) to get my keys!