Pros: I giot to the places I needed to travel too. Car blue tooth was nice to have. Could have used GPS in vehicle
Cons: Uncomfortable drivers seat
Jun 5 2017
Great folks to deal with
Pros: Car was ready even though I was a little early. Vehicle was outstanding and just what we needed for our trip.
Jun 6 2017
Pros: It was easy and everyone we worked with was very nice.
Cons: Not anyone's fault but the systems were down when we went to get the car so it took longer.
Jun 10 2017
Pros: Everything was great! Effortless process and excellent customer service. Thanks!
Jun 25 2017
Pros: Convenient, friendly staff, reduced the rental of my car a bit to make it more reasonable and comparable to what my guests were paying with their Costco discount
Cons: No negative thoughts
Jul 29 2017
Dirty vehicle, but good customer service
Pros: Personnel at BZN location.
Cons: Jeep Grand Cherokee was strange the way it started and stopped constantly in traffic. Not Enterprise's fault, but I would not lease that vehicle again. Also the vehicle was dirty...no floor mats...chips between the seats...not quite full of gas...
The employees allowed us to bring the vehicle back with a half tank as compensation, and that was fine by me.
Customer service was excellent, vehicle was a disaster.
Aug 25 2017
Pros: I never picked up the car I canceled the reservation
Sep 5 2017
Fixed the problem
Pros: When I arrived, the desk staff told me it would be 15-20 minutes for the car to be ready. As I waited, others received their cars. After an hour, I implored for a car, was given an upgrade and offered free fuel. When I returned the car the following day, they comped the entire rental. I was incredibly impressed that they sough to fix the problem from the previous day. I'd gladly use Enterprise again as a result of their attention to customer service.
Sep 10 2017
Excellent pick up at Belgrade (Bozeman) easy drop off at SLC.
Pros: Faultless comfortable car, fuel efficient, no troubles
Oct 30 2017
Best car rental experience ever
Pros: Great car. They offered to have it ready for me before the agreed upon time. I arrived early as agreed. They were running a little late and they comped me the gas! When I dropped the car off the next day the attendant was at the car immediately and had me checked out in about 60 seconds. It was really quite wonderful!
Cons: My car type wasn't available after booking on your site
Mar 27 2017
Pros: Reliable car for a long road trip. Good gas mileage. Price when I checked out was actually $2 less per day then original quoted.
Cons: The location was tucked behind another building and the small sign had blown over from the wind that day, so I had driven right by, but when I called to ask where they were located they explained. The smell of the deodorizer was horrible when I first picked up the car I had to drive with all the windows down, later in the day I could smell the deodorize in my hair!!
Dec 25 2017
You gave me a reservation but they didn't have a car
Cons: After a 70$ cab ride to the hertz rental car location where you have me a confirmation of reservation they didn't have a car to rent. Thanks for nothing. Kayak is a terrible service.
Jan 30 2018
Didn't get the car
Pros: I was unable to rent the car due to not having a credit card. Now they are charging $80 to cancel.