Pros: The car choice (VW Jetta) was excellent, in great condition and very comfortable to drive; compared to other economy and compact alternatives.
Dec 8 2015
Pros: Great service and professional
Mar 10 2016
Pros: I was able to negociate for a more comfortable car.
Cons: The vehicle I asked for in my reservation was not available (not delivered from the airport location). I picked up one vehicle (a Jeep) which did not have a full tank of gas and decided that vehicle was too uncomfortable for a long trip so I returned to ask for another vehicle and was able to obtain a Malibu (also no full tank). I did not like having to refuel two vehicles without having used them. The Malibu had no flat repair equipment. Instead I was told to call road side assistance if needed. Two other vehicles on the premises could not be rented; one had a "wrong mileage" issue and another had an expired registration. I am very unlikely to rent from Budget again.
Feb 28 2017
Their computer system was down but they manually o
Pros: The customer service person was a new employee but got some assistance from another staff person.
Cons: I'm still waiting for confirmation that all was good with the car upon return! Budget system was down again! My car was dirty and could've used a car washing! I took it to a car wash immediately after leaving the budget office.