Pros: Never got instructions on how to use the vehicle at all, including how to start it, which oddly needed the brake pedal pushed! And it took almost an hour to get the computer work set up, which made us late for heading out on a trip. The actual car was great though.
Sep 15 2017
Cons: When we arrived the car company wasn't open or available so we had to rent another car from AVIS. Car should not have been advertised with being so remote to airport and limited hours of operation. We asked Hertz for a refund and they never got back to us. Very disappointed in customer service and offering.
Pros: The staff at the East Main Street location were on point. They were very accommodating, professional and friendly, I was picked up timely and returned the vehicle without incident. Despite the fact that the West Henrietta location sent me to their location instead of one nearby.
Cons: The cost of the vehicle was very expensive. In addition, I was charged a $300.00 deposit. The vehicle was difficult to drive due to its configuration. I was denied when I asked for an upgrade.