Pros: The car was great. The people I dropped it off with were excellent.
Cons: They guy who got me sorted at the beginning tried to give me a totally different (and not as good car) and was a bit rude about it. Then he tried to upsell me on a number of things and disparaged me for not taking them. Not good sales technique and not good customer service.
Jun 8 2017
terrific customer service and fantastic New SUV
Pros: Very courteous customer service. Easy registration, pick up and drop-off. SUV was in very clean and new condition.
Cons: When I tried to extend reservation one additional day, the call center quoted a price more than double what was printed on contact at Rochester pick up location and would not honor the price on the contract that was printed in Rochester.
Jun 16 2017
They did not honor the price I received on kayak!
Cons: When I arrived they said the price on my reservation from kayak was a misprint and charged me significantly more for the rental!
Jan 4 2016
Pros: The drop off process was quick. It's good to get there on time.
Jan 10 2016
Pros: Nice car
Cons: Got there they didn't have car I paid for. They up charged me and for a Lincoln. Drove 250 miles to pick someone up (my children). Just to find out the back seat was missing 2 of the 3 latches. Tried to call office but even though I was told they were open until 1230am (wanted a same day return) they really closed at 6pm. Left note in key drop box with key to have someone call. They never did. Filed complaint with 800 still no call back. Spoke to office car was on loan was promised it would be looked at upon return and manager will call. Never called. Still waiting contacted via Twitter and they say to contact them via email. Did that today. Here's to waiting more. I will not rent from them again. Ever!
Jan 11 2016
Cons: I called to ask how much it would be to drop off at a different location and was told it would not cost anymore. However, when i went to extend the rental, it was $200.
I was also inadvertently told the wrong return time.
Feb 9 2016
Pros: Vehicle was clean, reliable, and very comfortable.
Cons: I paid for Satellite radio but it did not work. I was able to get a refund for it. I was surprised by the cost in the end. there were lots of fees I was not expecting.
Jun 1 2016
Pros: Great price, easy pick up and drop,off, nice car
Jun 17 2016
Pros: The booking process was very smooth and we got a good deal by booking via mobil phone
Cons: Did not have the mini van I ordered. Offered me a 12 passenger!
Someone dropped off a Ford Explorer at Budget just after I started to switch to Hertz. Got that for the same price as original reservation. Guy at the desk was really good with angry me!.
Windshield wipers we're poor.
Rochester airport pickup. Website needs to make it clear you have to go into the airport bagge area to pick up the car.. I was looking for o log desk on Brooks ave to pick up the car.
Jul 19 2017
We were refused the rental because we didn't have a credit card
Cons: Avis refused me the rental so I went to another rental agency. Employees were unhelpful and downright rude. I will not be conducting business with them in the future and advise you not to waste your time dealing with their beaurocratic policies and demoralizing staff.
Aug 21 2017
Pros: Great deal! Excellent gas miliage, comfortable, plenty of room and fun to drive. Kayak made it simple!
Cons: Nothing negative.
Aug 29 2017
Pros: Car was clean, at least.
Cons: Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.
Pros: The staff at the East Main Street location were on point. They were very accommodating, professional and friendly, I was picked up timely and returned the vehicle without incident. Despite the fact that the West Henrietta location sent me to their location instead of one nearby.
Cons: The cost of the vehicle was very expensive. In addition, I was charged a $300.00 deposit. The vehicle was difficult to drive due to its configuration. I was denied when I asked for an upgrade.
40 travelers who rented a car in Geneseo gave the car agency they used an average rating of 7.1