Pros: Sam M did her best to make things right for us. She called the LAX Avis and requested a refund.
Cons: I need to keep checking my bank statement to see if the refund has been processed. 24 hrs later, it had not been processed.
May 10 2017
Quick and Easy
Pros: Easy to return the car and check out. Avis rep was friendly.
Aug 23 2017
Pros: Employee was friendly when he returned.
Cons: At drop-off, employee was away from the desk with no sign of when he'd be back.
Dec 13 2016
Pros: Good customer service, fast and painless
Cons: They alway try to sell you insurance.
Aug 29 2016
Location and car
Cons: The location on the website is WRONG. Totally unacceptable. It took me an additional 10 minutes to drive around confused, park, look up the phone number, then back track to the correct location.
Ford Focus = terrible car
Pros: service and the agent was very helpful. car was great easy check in at airport THanks
Jul 18 2016
Cons: No window washer fluid, I bought some.
The inside front windshield was very dirty.
Aug 5 2016
Rogue rides well
Pros: The acceleration on the rogue going through the hilly roads
Cons: I wasn't informed that I didn't have unlimited miles
Oct 8 2016
Pros: Great customer service. Great car options
Oct 18 2016
Pros: The employees at this enterprise were exceptional!! When we first arrived they were very welcoming. While they looked up my reservation they asked us what were our plans and made nice conversation. It seemed like it was a busy day for them since we had to wait a few minutes for our rental and they ended up giving us a free upgrade. For the 3 days we were there we never had a problem with the car. Upon returning the car, Mike offered to get us a ride to the airport free of charge but our flight was until much later so he allowed us to keep the car until our flight again free of charge and told us that we can return it to the enterprise at the airport which made it so much easier for us. It was a very pleasant experince renting from enterprise.
May 16 2017
Pros: Great service as usual
Cons: Company needs some provision for Sunday car return
Sep 19 2016
great service and convenience
Pros: They were quick to fix my reservation error and we were on our way.
Nov 23 2016
Pros: The staff is friendly and the return process was super easy.
Dec 5 2016
Pros: I like the fast service
Cons: Thr cost of the car said it was gonna be 50 and they charged me 97 ridiculous
Cons: We were the only people at the rental desk, and it took over a half hour to get the car. The poor counter employee had only been working for a day or two, but was left on his own on Christmas eve, and had no clue how to rent a car. When we finally got in, the car reeked of marijuana, the seats were stained, and it had less than a quarter tank of gas in it. We didn't have the time to go back and argue, so we had to drive to our house with the windows rolled down to keep the baby from getting stoned. We returned to the airport later in the day to exchange the car for another. The manager did give us a 15% off coupon for our next rental, although I'd be pretty dumb to take him up on the offer.
Feb 17 2016
Pros: Available, easy to pick up. No problems
Apr 29 2016
Customer Service & Safety Issue
Pros: Car was clean - no problems.
Cons: Wait time while clerk assisted another customer, left counter to walk customer to inspect car.
No customer assistance to inspect car - handed keys, given general direction to parking lot with "oops, parking spot not indicated, you'll need to check license plates. If you spot any damage, drive the car back to and let us know."
Found car in dark, non secured parking lot, alone, with two bags - startled by sudden appearance of another person.
Clerk assisted next customer with walk to parking lot.
Oct 17 2016
Pros: Friendly and helpful employees.
Oct 24 2016
Cons: slow check-in, computers were down and rep at desk had no customer service experience at all. I will not use again.
Cons: They need to get their pricing right. I was quoted a price online. When I phoned up to confirm the rental they gave me a different price if I picked it up across the street at the Hertz office. When I got there it was another price. Then when I got home it was the price I signed for plus $200.00. Mad Now. I called up Hertz and they told me it is for a deposit and it was refundable. Really where was that in the contract. (Not) When was I told that (never).
I rent a lot of cars maybe not again from Hertz.
May 23 2017
Pros: friendliness of the staff, quick help
Cons: location of the off-site office is inconvenient, especially since right outside of the airport there is no sidewalk, so we had to walk on the side of the freeway to get to the driveway of the office plaza.
Aug 20 2017
Pros: Cute car and easy pickup
Cons: I was never once told that they would take a $200 deposit, just on the phone and at pickup that they would run a credit check. Both times they never mentioned money and I know this because that was my gambling money for my reno vacation. They just took it without asking and ruined my vacation.
On top of that, they did not go over the car at pickup and did not tell me I had Sirius. They did not say what to do with the car at after hours drop off and customer service had no idea and tried to transfer me to roadside assistance for the answer but after 20 minutes on hold I hung up, made a guess and hoped for the best. I will not rent from them again.
35 travelers who rented a car in Grover Beach gave the car agency they used an average rating of 8.0