Cons: The car smelled like smoke and had some seat damages that made driving uncomfortable.
Jan 17 2017
Misled on the type of car.
Pros: The vehicle had great gas mileage.
Cons: I reserved an intermediate. At the pick-up counter I was told none were available. Felt this was deceptive. Reminded me of a Seinfeld episode.
Nov 12 2015
Pros: the one day charge was reasonable
Cons: that we had to drive one vehicle from wilmington to columbia to save $600, and then turn right around and rent another vehicle from columbia back to wilminton for $100. VERY STUPID way of doing business, especially as the first car had a NC plate.
Nov 23 2015
Pros: Staff pleasant at pick up and return. At return, representative was sympathetic to the situation.
Cons: Car smelled strongly of cigarette smoke. The shocks had to have been shot as ride very uncomfortable and felt like car was coming apart when hitting the slightest bump.. The change oil light kept coming on. The car was not clean. The radio had horrible reception. Hands down the worst vehicle I have ever rented.
Dec 29 2015
Cons: Did not have car that I reserved. Clerk was not helpful.
Jan 5 2016
Cons: I returned the car with a full tank but was hit with a $25 gas charge anyway. I can dispute it but that involves getting a copy of the receipt from my credit card company (takes 30 days) and then forwarding it on to Hertz, which is kind of an ordeal. There's little doubt in my mind that employees are trained to do this since most customers won't pick up on the extra charge or won't be willing to go through the process of getting it refunded. I won't be renting from Hertz again since I don't like doing business with companies that steal from customers.
Apr 18 2016
pickup very easy
Pros: short lines, carpark outside very close to terminal
May 8 2016
Pros: Easy to use and low price.
May 31 2016
Pros: The car that I got for my money and the space in the vehicle that was available to me
Cons: Could not find the cruise control on the controls if I even had one. Made my 5+ hour trip to Savannah rather uncomfortable.
Jun 6 2016
Three times but no charm
Pros: It took us 3 tries to get a sort of functioning vehicle. The first smelled like an ashtray. Back to the airport. The second had something wrong with the rear wheel. Back to the airport The third had a broken latch on the passenger side seatbelt. While the customer service was good, the cars weren't, and we spent half our vacation taking them back.
Cons: No where to park car on return- not enough spaces
Did not receive receipt at counter or via email ?
Feb 26 2016
Pros: The "premium" car was the best deal
Mar 7 2016
Pros: The price. They delivered to air Wilmington for me.
Apr 16 2016
Poor customer service
Cons: When I arrived for drop off, there was no one at the counter or lot to check me in. I waited 15 minutes and called the number on the business card. No answer
I then called customer service and go instructions on how to drop the keys.
Apr 27 2016
Pros: The ease of renting the car. Everyone was helpful, and the car was nice. Being able to drop off the car at my destination without a drop off fee was great. The agent that checked the car in was very nice and helpful.
Jul 3 2016
Good service nice car
Cons: A wait at the pickup desk
Oct 11 2016
I will use you again
Pros: Literally everything
Nov 29 2016
Pros: Ther car was fine.
Cons: It smelled like cigarettes, they did not hold my reservation after I called that I would be late. The rate doubled and there was a $33 fee for a dropoff 1 hour late.
Mar 20 2017
Cons: All the additional fees not shown in the list price.
May 13 2017
Pros: The gentleman at the counter in Wilmington was very kind and knowledgeable!
Cons: The car was filthy! The passenger side had dried, spilled drink on the door and seat which could easily have been cleaned up. The outside hadn't been washed in what appeared to be weeks with tons of dead bugs smashed on the windshield making visibility poor.
Pros: Easy drop off. Easy pick up. We received a complimentary upgrade that we appreciated.
Cons: The truck we received as an upgrade was great except it did not have running boards. Next to impossible to get in and out of.
Oct 11 2016
Disappointed and felt pressured/taken advantage of
Cons: I was expecting to rent a car and when I got there they only had a pick up truck, Jeep and a Dodge Moreno. I felt The rental guys was trying to take advantage of me and pressure me into paying for a more expensive car even thought it wasn't my fault they didn't have the car I was expecting to drive. I was incredibly dissapointed in the serivce and more than likely will not rent from Thrifty again.
Nov 1 2016
Cons: Car that I reserved was present however I was told that they were saving for an elderly lady later that day. Instead I was offered a pickup truck which defeated the purpose of renting a car in the first place (mpg on a road trip). They couldn't be bothered to hold up their end of the reservation however if the tables were turned I assure you I would still be stuck paying if I didn't honor my part.
Nov 5 2016
Nice car, free upgrade but too much Febreze made m
Pros: Nice upgrade since they were running short of vehicles
Cons: Think something got spilled or someone got sick in the car based on bits I overheard and VERY strong smell of Febreze. But I got some disinfectant cloths and kept the windows down for the first day and it worked out okay.
Nov 30 2016
Good on a budget!
Pros: I liked the fuel economy for the size vehicle I rented. I rented the 15 passenger van and was very surprised at the fuel economy for such a big vehicle. I really liked the size and price of the rental. if you have a big group or a lot of cargo, this is the way to go! it had me wanting to possibly purchase a vehicle similar to this is the future.
Cons: When I picked the vehicle up the attendant told me the low tire air message was on and gave me some lame excuse to why it was on. She had no idea what she was talking about which made me a little apprehensive about the rental. The van was not as clean as I would have liked but it wasn't nasty either. There was dirt and debris on the floors and the drink holders in the passenger area had spilt drink in them along with a chicken bone on the floor. I didn't like when I dropped it off and no one came out to do the damage inspection.
Dec 28 2016
Pros: Gas gauge has a silent alarm.
Cons: Gas gauge..
Mar 13 2017
Unacceptable ploy to provoke the customer to pay m
Cons: I scheduled to pick up the car at 7:30 in the morning but was not able to take a car from you because my insurance company was not open until 10 a.m. and I was told that you needed verification that I have insurance or I would have to pay your $25 insurance. Of course, I declined and moved over to the next counter, Alamo, to get a car from them. My question is, if you know that you cannot give a person a car until their insurance company opens to verify the insured, why bother opening before office hours? I felt misled that there would be a car available for me at 7:30 a.m., and I believe that insisting that I would have to wait for verification from my insurance company that I am insured is only a ploy to get the customer to pay $25 extra so that they can get out of there. As I said, I declined; and within five minutes I had a car given to me by your competitor without any insurance hassles.
Mar 22 2017
Clerk Cried and said she hates Thrifty
Pros: The desk clerk did not have any cars in stock, only a minivan and 2 full size Ram hemi-engine, enormous trucks in bright red with huge tires. After I told her I didn't want either, she started crying and hyperventilating and saying she hated working for Thrifty. She was unable to come up with any solutions, so I had to take the truck. Obviously a truck this size ate up gasoline and was very inefficient.
Cons: Clerk cried at the counter, had a nervous breakdown, said she hated Thrify. She said she doesn't have a manager and only one other person works at that location.