Make Copy of Rental Agreement Before Using Optiona
Pros: Clean car, very nice attendants at the Budget desks in FLO and CHS
Cons: Recently I rented a car in Florence SC (FLO) and drove one-way and dropped off in Charleston SC (CHS). Once I got home to Alaska, I noticed my credit card was charged a pending fee of ~$700.00 vs. the $53.59 on the signed rental agreement. I was told by the Budget attendant, who checked in my rental car in CHS that all I needed to do was drop off my rental agreement in the Drop Box at the Budget desk. That's what I did. The waiting line was long at the Budget desk, so it was nice to have the Drop Box so I wouldn't be late for my departing flight. I called the 1-800 customer service # to get this cleared up, and it was immediately taken care of so that my credit card was never charged the ~$700.00. A little bit of a hassle, but Budget was very responsive. Next time, I will make a copy of my rental agreement before I use the Drop Box.
Jul 10 2017
I couldn't pick up the rental because they closed early.
Cons: Their website said they would be open until 9pm they closed at 6pm.
Jul 13 2017
Pros: Ease of transaction
Cons: Price charged was more than chosen. Lengthy back and forth to get it resolved
Cons: When I returned car I had to pay for a cab to take me less than a mile. Agent claimed there was no one around to give me a ride.
Apr 27 2017
Pros: Price was good.
Cons: Car had broken HVAC. Car needs more accessory outlets. Sat Radio or Bluetooth would be nice.
May 26 2017
Cons: I have been debited for a upgrade about which I was not informed.
At pick up I was asked whether a Nissan (Altimate ?) was ok instead of the ordered Toyota Corolla . I did not know this type of car and it was not clear to me that this meant a price increase of $ 117
Later on back home, I found out the extra price.
Moreover I have been charged for late return since I picked up at 09.39 pm and returned the car at 2.49 am although I have been charged for an extra day as well !!!! POOR SERVICE
Cons: I made my reservation a week in advance & they called me at 8:30a on the morning I was to pick the car up to tell me nothing was available. I had to cancel my reservation. I called Enterprise directly & booked another location only to arrive at 12p for pick up but there were no cars available. Never again!!!