Cons: After booking a car on line to go and collect a friend from the hospital I arrived at the Apple Valley Hertz location with my confirmation in hand only to be told that there were no cars available. I was informed that it said pending availability in the small print. It became apparent that there were several people on the waiting list ahead of me. This meant that I had to make difficult and last minute arrangements to collect my friend. They need to make it a lot more obvious that the reservation is Pending availability or have you contact the location about availability before confirming the reservation. It will be a long time before I book a car with Hertz, even though theirs is the most convenient location for me.
Apr 29 2017
Pros: The customer service rep was excellent
Cons: Nothing the dervice wss excellent the apple valley office wss great
May 16 2017
Pros: Judith was awesome. The car had 50 miles on it and it was a joy to drive. Hertz is the best
Jun 7 2017
Pros: Service was great car was a joy to travel. Judith is awesome!
VICTORVILLE LOCATION WAS PROFESSIONAL AND EFFICIEN
Pros: I brought a 1 day rental from LAX to drop-off in VV and asked what kind of deal I could get for the whole week. They gave me a deal that was identical to the 1 day rental price I paid for the remaining 5 days of vacation.
Jun 11 2016
Pros: We are completely satisfied with the car and service we received, the service was great and the people were very friendly and helpful> Thank you very much! Sincerely Elaine Utley
Jun 15 2016
Pros: Easy drop off. Easy shuttle.
Cons: Having to put gas in it before return. Other companies don't charge quite as much to fill it up.
Cons: Got to the place only to be told the vehicle wasn't available and representative's attempt to charging us double the price originally quoted for an available upgraded vehicle. When we questioned, all the other representatives pulled an intimidation tactic, even going as far as referencing my "face". What a ghetto group of people trained to do Bait and Switch and intimidation tactics.