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Room and facility was very clean. Hot tub was dirty, the water had hair and bugs. The outside pool was not heated, I know it gets pretty hot in this area but on this particular weekend it was not, the pool was ice cold. The only time anyone got in the outside pool was 1-3 pm anytime after that anyone that tried to go into the pool quickly ran out.
The staff were excellent. The bed was comfortable and the area was quiet. The sofa in the room looked nice but was uncomfortable because the back was curved and the seat was too deep.
Very impressed by the staff! The hotel is beautiful and I wish we had been able to stay longer to take advantage of all the wonderful amendities.
It was comfortable and enjoyable. Loved the indoor pool and laundry facilities. Would have liked movies to choose from on tv however
the hotel itself was nice compared to other hotels in the area the idea that i ordered a kingsize bed and they gave me some lame excuse for putting me in another room that had 2 smaller beds in it especially since i specifically ordered a room with a king bed is not whats supposed to happen when you first arrive to rest..also person at desk didnt seem to care about the idea that i ordered a room that was supposed to have acouch in it and separatesitting area..i feel i lost value because of this...i didnt want two queen beds but she just didnt get it
The staff was helpful and very friendly. Accommodations weren't a problem and the location was overall great for a really good price. Didn't really like that it was under construction because I didn't get that "home away from home" feel. However, I'm sure it's all to make it look nicer and to give guests a better experience, but it was a bummer that I had to stay there while that was happening. No big deal though, still enjoyed everything!
Generally courteous service The mobile check in feature was not accurate and caused us to wait 2 hours for the room.
Quick access to freeway & mall. BF incl which was more than just sweet rolls and coffee. Friendly staff, clean big rooms. 3x Problems with the key and being in 3rd floor is a pain to go down to get help each time.
Everything was okay but not spectacular Living area was small and kitchenette was not stocked with plates or paper towels. Beds were just okay. Left wedding ring on bathroom counter and called a few hours later and it was not found. Sitting room TV was very small and desk only had one chair so it couldn't double as dinner table for family.
Everything in general but specially the cleanest of the hotel We like everything
Overall bad experience customer service is the worst I ever seen at a hotel. Toilet didn't flush bathtub wouldn't drain the water so clearly there was a plumbing issue. Waste of money would recommend this hotel!!
Great service, clean, decent size and value. We could hear the couple next to us ALL night long
If you plan on getting rest go somewhere else. Hundreds of Bikers stop here and barbecue/party. They hang out on the porch/in front of your room. Yell, scream, drink, and fight. Don't bring your family. Not even the TV on full blast will mask the sounds of angry bikers.
Sheets, walls and carpets were stained. Bathtub was peeling. Ceiling looked like it had come down and repaired badly. Cigarette butts everywhere even though they claim to be non smoking. Had someone smoking pot right below our room in the doorway. Chairs had cigarette burns on the seats. Needed MAJOR updates and cleaning!!! Won't stay there again.
My girlfriend and I had a very quiet romantic stay at this hotel. The room was clean, the staff was very nice, and there were little extras that were a pleasant surprise. These included the large window in the room, the lobby was impressively decorated, there was a little saloon, and a cafe downstairs.
It was a homeless shelter. It accepts vouchers given by the state for homeless people that recieve welfare. I paid $80 a night to stay in a place that Was to digusting to shower in. I the room next to me was a family with at least 6 children. The man/father had tattoos all over his face and head. Scared me too death. I didn't see any bugs but that room had trash swept into a coner and left there.The rug was filthy and the smell was disgusting. I was in a non smoking room that reaked of marijuana and cigarette smoke. My room was upstairs. A LOT OF STAIRS! NO ELEVATOR. Was promised complimetary breakfast on line and was told when I arrived for breakfast that they do not offer that. Everything.
I like the location the staff and the rooms no vending machines, no room service
Very comfortable and peaceful The cleaning staff needs to communicate better between shifts. I had a do not disturb tag on the door and the afternoon staff opened the door, I undressed lying on the bed.
Room was clean and it's close to shopping and the fwy Still smelled smoke somehow even though im in a non smoking room. Ait conditioner worked when it wanted too.
I booked through Kayak so when I got my receipt at the motel it said $35 and the girl explained that's whTat they charged Kayak but I paid $62
I didn't like anything about the room! Booked in advanced and it took over 30 minutes to Check in the lobby was hot and smelled like cigarettes, the carpet in the elevator was gross and had white stains. The bed was uncomfortable. The furniture looked out of date and had missing handles on the drawers, the bathroom was tiny and the doors to the bathroom are closet type doors the toilet got clogged and it took about 40 minutes for them to bring a plunger the air conditioner was faulty the non smoking room we got reeked of cigarettes, the HOT tub wasn't even hot asked if it could go hotter and the staff said I have to were till late ocotober for it To be hot. The pool was dirty as well worst hotel I've ever stayed at!!!!!!!
Nothing People were living in the hotel. Very loud, slamming doors it was like a huge party. Never again, not safe for a single women, pay the extra cash and stay somewhere safer.
Enjoyes breakfasts and jacuzzi. Nice staff.
This hotel was a great place for my husband, our 1 year old, and I to stay. There is a heated indoor pool and spa, which is nice when the weather in the High Desert is cold. It was not crowded at all, as a matter of fact we had the whole pool to ourselves most of the time. The breakfast was included and tasted really good. The rooms were very clean and we had an overall great stay. I wish the price was a little cheaper, but still a good value for the amenities.
Hotel is in a great location, freeway close, super target across the street with eating places. Hotel has indoor swimming pool, spa and fitness center and a great continental breakfast. Hotel staff is very friendly and accomodating.
''I am a road driver for Fedex Freight. Last night 12/17/08 interstate 15 was shut down do to a snow storm. I stayed at the HIE in Hisperia Ca. I was lucky to get a room, because several thousand folks were in the same boat I was in. The staff was working under adverse conditions, and their replacement help wasn't able to get to work, so they had to work around the clock. Lots of people tryed to get rooms after the hotel was full, and they put as many as they could in the great room for the night, and they fed them breakfest in the morning. These people would have had to spend a long cold night in their cars.This gesture of kindness really impressed me with your organization. I was also told that if I couldn't get my truck out of the snow before checkout time, that wasn't a problem. You can be sure the next time I'm making plans to stay at a hotel, HIE will be at the top of my list. Thanks again for a job well done.
Clean, welcoming staff, great breakfast, easy access to interstate.
The location was perfect. I was only minutes from S.C.L.A. where I was to begin work. The front desk staff had everything ready when I checked in. They also had maps of the area and gave me some tips for local restaraunts. You can always fins a chain. The fitness room could use free weights. In the morning they some new choices for breakfast. Hot food was an improvement. I have been to this hotel before and did have problems getting on the internet and they didn't have Fox news. Both problems were remedied on this visit. Over all great stay. friendly staff.
I would definitely stay at this hotel again. I have no complaints.
I had trouble with my flight, with the rental car the day was just bad. I got to the hotel at 1:30am and did not expect someone to be at the desk. The front doors were locked so I used the intercom to talk to the young lady who was there. She verified my reservation and let me in. Nice to see that they care about guest safty as a woman travelling alone. I am a new priority club member but was asked if I wanted a late check out since I was getting in so late. This young lady (didn't remember her name)made my night. She was smileing and so nice even though it was so late. The next morning at breakfast I found the same treatment, Nataly was so pleasent. She stopped and talked to all of us table by table. The whole stay was one that I will look forward to again as I will now be staying there when I am back in Hesperia. Oh and there's a Super Target across the street, I had to get a prescriotion filled and when I asked Brandy at the front desk when it opened she looked up their phone number and called them to get the hours.
I really enjoyed the three nights I was there. The staff and service was very pleasing.
We really enjoyed the hotel. All of the amenities were enjoyable, especially the breakfast was delicious! The room was very clean and comfortable.
I originally liked the price Disgusting. The ceiling was caving in from rot and water damage. There was blood smeared on the bathroom wall and dripped on the floor. There were cigarette burns on the tub. The walls were filthy. It was a non-smoking room that reeked of cigarettes. We stayed 20 minutes, then cancelled our reservation. We were charged by kayak anyway and had to just eat it
The staff was friendly and helpful. The breakfast buffet was average nothing special. The swimming pool was like going into ice water, much too cold to be enjoyably. The hot tub was broken. Overall extremely disappointed . The room was clean and the air conditioning was great. The bedding very very n comfortable slept well.
Excellent breakfasts and all the amenities in the room!
I was completely satisfied staying here......! They serve complimentary breakfast. Lots of breakfast!!!! Most beautiful rooms I've seen in Victorville. The rooms are even bigger than the Hilton , Marriott, and Holiday Inn! Spacious Rooms. Family suites. Towels are very clean, so we're the hallways. The clean fresh smell is everywhere in this hotel. The maids and front desk clerks were so sweet and on point with everything ! The manager here cares about services very much. Everyone here is so respectful. This hotel is perfect for romance or business and even different variety of ages. So many places around. Lots of restaurants and near the mall. Walmart is right next door! So everything was just peaceful and perfect. I fell in love with Hawthorne . I'll go back everytime and feel right at home! I highly recommend this to any picky hotel lovers......! Or anyone spending time with family, business colleagues....etc......you can't find nothing better than their prices or quality in that area at all !!!! Spacious rooms. Very clean. Complimentary breakfast. Near restaurants and stores. Very good service,!!!! Everything here feels like vacation and it's perfect
The cabin was very comfortable. No everything was perfect.O
Proximity to event at the lake Extremely rugged/steep access to uppermost cottage, my elderly mother could not have made it up the hill alone. No bed downstairs in cottage, again stairs were too difficult for mother so we checked out within the hour and went on our way.
Great location...close to the Village...unique and historic...wonderful Jacuzzi tubsbreakfast rather average...very friendly and helpful staff coffee ??? not so good
Location, staff, great room, clean facilities Three breakfast selection was minimal and or was provided piecemeal. Small quantities were brought out so consistently ran out and as soon as it was replenished a line would form so I skipped eating and just had juice.
The staff was outstanding and it was across the street from where I was attending a meeting. There was lots of food available in the lobby for free, games, and movies. There was pop corn to go with the movies, lots of options for breakfast/evening. The room I was in (3) was very small but everything was clean and lots of amenities.
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Staff were very friendly and nice. I felt like being a guest in a family environment. The only issue is that room was very small.
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View at the balcony is excellent so are the staff and location is very convenrent
Charming, convenient, and well attended.
Walking distance to the village. Room are cozy and there are snack and breakfast items. Couldn't think of anything.
lake view and proximity to our friends wedding venue. it was extremely hot and there were not enough fans provided to cool the room. it was difficult to sleep it the heat.
Very clean, friendly, and very nice comfortable room for a very reasonable price.
The front desk saw me come in with small children and very little luggage and didnt offer that i would need more sheets for the pull out. I had to go downstiars to get them. 3 different thingswere broken inside the room when we arrived, burner, door bolt missing, the tv not pluged in. We had to ask for a pan. The dishes in the room varried. 3 plates, two forks, all missmatched. All of it has to be wshed before we could use it. The mattress was very firm.
The room was very spacious, liked the kitchen however I did not use it Being told at check-in that there was a $100.00 room deposit This fee was in case I damaged the room. I took a video of the room when I left to show there was no damage down by me
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It was in victorville where I needed to be for that time frame That property needs to be closed I've never stayed anywhere that disgusting. The rooms were extremely worn out the mattress was hard and dirty the tub was dirty toilet was dirty the bathroom door got stuck and trapped my daughter. The toilet stopped up
The Staff They are getting it back together so I believe once they are done with remodeling it will be great
Close yo Restaurant and Interstate
Friendly staff. Just needs better cleaning service in room
Clean, secure, and friendly staff It was what was expected for the price. Needs Major Improvement.
There was nothing I liked the most disgusting room I've ever stayed in. The floor was sticky, the walls were filthy, the tv remote was sticky, every surface was either dirty or stained, the bathroom was horrible, the toilets seat stained, it smelled. We slept fully clothed.
We got checked in 3 hours early which was AMAZING! The room was spotless and comfortable. Beautiful view and amazingly affordable. Will be staying here again.
Location The room was clean but the stairway and walkways had not been swept, were dirty. This is an older hotel needs a lot of remodeling. Also a lot of noise late at night, unable to get good night sleep.
That I was finally leaving. - room keys bad - hair in/on bed - showers filthy - shower head sprayed everywhere - Cigarette butts in corners - back of door muddy couldn't read sign - Internet connection not available - staff unfriendly -
T.V Channels It is a run down place. Would not stay there again.
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Nothing! After seeing the pictures I was expecting a little more than what we got. The shower was disgusting and was not washed properly neither was the toilet. There were pee stains on the toilet seat. Towels in the room were dirty had to walk down to the office to get new clean towels. Bed was also stained along with the pillow cases. Blow dryer in the room did not work. The sink was also not functioning properly. Water would not go down the drain if you washed your hands or brushed your teeth. Very dissatisfied with the motel. Also we were expecting a continental breakfast as shown in the photos and they no longer serve breakfast. Very very nasty and looked more like a budget suite you can rent.