Cons: car had cigarette ashes in it - also smelled of cherry lifesaver smell , presumably used to hide cigarette odor .
Apr 11 2017
Friendly helpful staff/ great car
Pros: The staff at Littelton Hertz were amazingly friendly and helpful. From showing me maps to restaurants to back ways to get to the airport to avoid traffic, this crew was great! They helped me carry my luggage to the car. They even made me a fresh cup of coffee while I waited for my car to be ready. They were fantastic!
I was a tad worried about how little my car was, but it handled great and had some pretty cool features that I wasn't expecting.
May 23 2017
The Rental from Hell
Pros: The ease of the use of the vehicle.
Cons: The illegality of the hertz company. There was a hail storm that did damage to the vehicle and they said I was 100% responsible. This also happened to other clients and we are going to fight it tooth and nail because other than the storm I kept vehicle in mint condition. The taxes also were spiked @ $151.00
Sep 28 2017
Pros: Clean car, decent enough prices!
Cons: You have to get within 5 miles of the place before they will pick you up !
Sep 30 2017
Reservation time was when they were closed
Pros: Nothing, avoid at all costs.
Cons: Spent 2 hours getting to Hertz to pick up the car and they were closed. Reservation time was set for the exact minute they closed, so being 2 minutes late meant no car. Called them and they didn't even try and help us find another car. They told me a supervisor would call within 24 hours and I haven't heard anything in a week. Worthless company.
Oct 14 2017
Not a Hertz fan.
Pros: Good price. Clean car.
Cons: The tires were heavily worn. Little road traction during rain. Not safe driving.
Cons: Modify changes price enterprise not willing to work with you
Mar 19 2017
Pros: Casey was excellent to work with. Very professional and courteous.
Feb 20 2017
Pros: Very friendly staff. Vehicle was exactly what we were looking for.
Cons: Location was far from where we were
Mar 26 2017
Pros: No much.
Cons: The first car they gave us smelled like a fine mixture of sharp cig smoke and drunkard barf. Then they gave us another car smaller than we requested and didn't change the price. Smaller car wasn't going to work for our family, so we cancelled the reservation. Both cars were well over 30k miles and had seen better days. I Ubered over to Avis a few mikes away and they gave us what we needed, and great smelling to boot!
Apr 16 2017
Cons: We requested a full size car. Went to pick it up and they didn't have any cars. Got one from another location but it was too small to carry our luggage
Pros: We ultimately got a better car than we had reserved at the lower price.
Cons: We reserved the car for 1pm Sunday. The Avis store closed at 1pm. We were 5 minutes late, so no car. Avis gave us an alternative pick up site, but attempted to charge more because we changed locations.
There should be a warning if your scheduled pickup or drop off are within 30 minutes of store closing.
14 travelers who rented a car in Highlands Ranch gave the car agency they used an average rating of 5.7