Pros: The car was available when promised and the pickup and drop off experience was smooth.
Cons: The car needed to be vacuumed. I had to vacuum it myself which I shouldn't have had to do.
Dec 14 2017
rental car prices in this area has gone up over the years
Pros: Everything went smoothly, including pickup and dropoff. I was charged the amount that was promised.
Cons: Rental car prices in this area has gone up over the years, more than inflation. I don't like that, but in the current market I got a very good rate from Gilroy Hertz.
Feb 21 2017
Ismaels Trip to San Luis 2017 #2
Pros: The vehicle was great. comfortable and good stereo people at hertz were awesome.
Cons: it was all good
Mar 19 2017
Car was is Salinas not San Jose
Cons: I asked for a car in San Jose it showed up in Salinas so I had to pay for the car and rent another car anyway. Total waste of money
Apr 25 2017
There was no rental agency and no car!
Cons: I arrived to pick up my car to find no Hertz rental agency. I called the contact number on my reservation and was given a new address. There was no rental car there either. I was left without a car and my weekend plans were screwed up. I will never use kayak or Hertz to rent cars again.
Jun 15 2017
Cons: The car assigned to me was ready when I arrived. When I turned on the A/C, it made a loud and annoying fan noise. I to the Hertz agent, who began to tell me that this is the way it sounds with this model. I disagreed, and he argue as if a 22 yr old car rental clerk is an A/C expert, and that it should sound like a dentist drill. Another agent noticed our discussion and came to check the car, and immediately determined the car is defective. They claimed that there is only one other car available, a little hatchback, covered in dirt. Smaller than what I paid for. We ended up driving to the airport with a carry on luggage sitting on the lap of one of the passenger. When I returned the car with the complaint, they argue again that a Yaris hatchback is an economy car.
Sep 19 2017
Pros: Very friendly.
Cons: I as told that if i wanted to rent for one more day I would have to pay for weekly rate. I only needed 5 days not seven.
Sep 26 2017
Pros: The space in the car. How clean it was and easy to rent
Cons: The 200 dollar deposit that I was told about at the hertz.
Pros: Friendly staff. Excellent cars and prices! No problems at all!
Aug 18 2017
Pros: THE AGENT HANDED OVER KEYS WITHOUT SHOWING THE CAR. THE CAR WAS FULL OF BIRD DROPPINGS, TONS OF BUGS ON WIND SHIELD, AND ON FRONT FENDER.
WHEN I POINTED THESE DEFICIENCIES TO THEM, THE RESPONSE WAS, WE ARE NOT A AIRPORT TYPE FACILITY, WE CAN DO ONLY THAT MUCH.
WELL, I RESERVED A PREMIUM CAR AND PAID PREMIUM DOLLARS, WITHOUT ANY PREMIUM SERVICE.
Oct 3 2017
Pros: Great service at pick up. We received a free upgrade and the Kia Soul we got was a nice ride! Will use Enterprise again in the future.
12 travelers who rented a car in Hollister gave the car agency they used an average rating of 7.1