Pros: The vehicle was great. comfortable and good stereo people at hertz were awesome.
Cons: it was all good
Mar 19 2017
Car was is Salinas not San Jose
Cons: I asked for a car in San Jose it showed up in Salinas so I had to pay for the car and rent another car anyway. Total waste of money
Apr 25 2017
There was no rental agency and no car!
Cons: I arrived to pick up my car to find no Hertz rental agency. I called the contact number on my reservation and was given a new address. There was no rental car there either. I was left without a car and my weekend plans were screwed up. I will never use kayak or Hertz to rent cars again.
Jun 15 2017
Cons: The car assigned to me was ready when I arrived. When I turned on the A/C, it made a loud and annoying fan noise. I to the Hertz agent, who began to tell me that this is the way it sounds with this model. I disagreed, and he argue as if a 22 yr old car rental clerk is an A/C expert, and that it should sound like a dentist drill. Another agent noticed our discussion and came to check the car, and immediately determined the car is defective. They claimed that there is only one other car available, a little hatchback, covered in dirt. Smaller than what I paid for. We ended up driving to the airport with a carry on luggage sitting on the lap of one of the passenger. When I returned the car with the complaint, they argue again that a Yaris hatchback is an economy car.