Huntington Car Rentals

Cons: There was no car available when I arrived.

Cons: That I couldn't rent more days with the same rate.

Cons: We had a confirmation in Fort Wayne IN for a 9:30 p.m. arrival. Plane was late, arrived at approximately 10:00. Got to desk and desk person had went home at 10:00 even though he had a customer coming. So no car! Thanks to Enterprise, they were able to accommodate us. Will go there next time.

Cons: Vehicle didn't have speed control. Oil should have been changed months ago!

Cons: Kayak said I would have a car that seats 5 adults and could carry 2+ bags. The car I rented was an economy and could only fit 2 adults and 1 bag. I will rent at Dollar. I will not use Kayak.

Cons: When I got there they refused to let me take the car I rented... I drove an hour and half to pick it up twice and then when I asked them to refund me they said they couldn't do that... VERY UNHAPPY! Will never use their service again. Still out the money I paid for the rental.

Cons: I made my reservation through Kyak and prepaid for the rental. When I returned the car I was told that Dollar had no record of the prepayment, and I was billed a second time. DOUBLE BILLING!

Cons: The 'fees' on top of the rental price...the fees were more than the rental (and I did not get extra coverage).

Cons: Person wasn't there when it was time to open. Had a car reserved for 8a.m and didn't get it until almost 9,an hour later, because they didn't have any cars ready, the person didn't show up on time, etc. Then when returning, it took a half an hour because they had no idea what they were doing. This isn't the first time the personnel there were a mess.

Cons: I had to tell them the mileage and showed them a picture of the gas tank being filled up. I don't normally fly anywhere (hence the rental car) but returned it at the airport. Finding where to turn it in was a little unclear and I had to stand in line with people renting out a car. Should have just been able to drop off and go without waiting.

Cons: there was an employee WATCHING me struggle under the weight of far too many bags and he didn't lift a finger. also, there was a luggage cart, but the employees were just being lazy lounging inside. i was the only customer and they couldn't be bothered to help? shameful.

Cons: Charged a lot more than the reservation quoted.

Cons: An employee at the originating store couldn't have been more uninterested in helping with our situation, totally apathetic. It sounded like she was maybe even doing her nails as she spoke to us, meanwhile we are driving on an interstate towards our destinations on unfamiliar roads, at night, after 10 hours of driving that day. Thankfully her supervisor, Andrew came to our aid from her lack of concern.

Cons: Car smelled very strongly of smoke and I had to ride an hour with the windows down just to make it tolerable. It was evident they'd tried to mask over the smell with air freshener, but it didn't help.

Cons: nothing

Cons: The car had tape marks to all doors. The attendant was called the next morning and noted those defects.

Cons: I arrived to retrieve my rental. I gave the customer service rep my reservation and a copy of my insurance cards. I was then told he needed a $200 deposit on the car. I offered the very same card I purchased the rental with. He would not accept it. I told him I could give him $200 cash if that was better. He wouldn't accept that either. I brought my mother's card in, who was sitting in her car, and he wouldn't accept that either. As I should have been leaving town, I was trying to find another rental on a Friday morning for the weekend. Kayak had no problem taking the money from my account immediately. Hertz had no problem taking the money from Kayak. HOWEVER, NO ONE wanted to help me get the rental I already paid for, refund my money, or pick up the phone. I am 40 years old with a clean driving record, current insurance, and the required $200, there is no reason I shouldn't have been able to get the rental. I got to my destination with 10 minutes to spare as opposed to the hour and a half I had planned. This whole situation was poorly handled and customer service is a loss on both these companies.

Cons: Nothing

Cons: Vehicle had stains on seats. Marked up on the bumper. Very uncomfortable seats. Plus it was a junk kia.

Cons: I have rented a car with my bank credit/debit card for the last 3 years...Unbeknownst to me they now require a major credit card which I didn't find out until I was at the counter. If this was disclosed prior I could have made other arrangements. Instead I was totally left on the day we were leaving without a car. I will never use Thrifty

Cons: The car was dirty, and smelled like cigarettes