1.9 HorribleAug 15 2021
They called me 24 hours prior to my flight stating they close at Noon on Saturday and closed on Sunday. Of course my flight wasn’t getting in till after that time. Thus, I had to cancel and be charged $50 What rental car company in Hawaii, on a Saturday, closes that early?
1.9 HorribleAug 3 2021
Unfriendly staff! Had to drop it off by 5 otherwise a $75 extra charge!
7.9 GoodJul 27 2021
Quick and easy. Little hard to find being in the hotel. Only a couple signs if that. Could do better in identifying their location.
1.9 HorribleJun 23 2021
Price of rental was the cheapest I found. Car make and model was great with many perks and features. It was also larger than the initial car I thought I was going to get. Although all this was great, the car was not very clean on the inside and outside. Dust and dirt on the mirrors. The customer service was also not very welcoming and helpful. Had to call another location for advice due to a complication and they were able to assist me while the manager said he could not.
2.0 MediocreJun 18 2021
Nothing.One of the workers at the site was unapologetically rude. I have never met someone in the service industry who had no concept of customer service. It took over two plus hours to get a car. Then when checking back in he saw some sand in the trunk and said that the car had to be completely sand free and that he was going to charge a cleaning fee. “I expect you to be completely sand free when you get back in the car”. He then was completely unprofessional when another employee cleared the car. The whole process check in, check out is a nightmare. Make sure you have plenty of time to deal with all of the time you spend at the location.
10.0 ExcellentJun 13 2021
The staff was very friendly and pickup/drop off process was simple.Not much
10.0 ExcellentMay 29 2021
yes staff was very helpful throughout
6.0 GoodMay 25 2021
Staff was friendlyThis Hertz location is by the airport, but not on airport grounds. No shuttle service to the location, meaning a $35 2 minute Uber ride to get there and back. Once there, the systems were quite inefficient. We were there on time, but waited 30 minutes in order to get the car, with only two people in line ahead of us. The process was very slow. No comfortable facilities to wait for your turn.
4.0 OkayMay 22 2021
Pick up and drop off serviceCleanings, and car maintainance
10.0 ExcellentMay 18 2021
Steven was extremely friendly, quick, and competent. Will come here again next time.