Reviews for Budget in Keflavik
- All reviews 100%
Based on 51 reviews
Feb 19 2017
Overall a good experience
Pros: Pickup and drop off were easy and did not take long. Courtesy shuttle gave me a ride back to my hotel in town after dropping my car off. WiFi Hotspot was an invaluable asset for the trip. Car itself was comfortable and easy to drive.
Cons: Ended up costing about double what my original booking fee was after adding in WiFi and insurance. Car desperately needed a new rear wiper blade, especially given the weather conditions.
Feb 16 2017
Pros: The ease of renting the car
Cons: I prepurchased the full coverage on the car online; however, at the Budget service desk in Reykjavik, Iceland, the attendant said that I was not covered and it would be to my advantage to cover the car fully to the tune of 55.00/day! What, may I ask, did I pre-purchase? Instead of the car rental being only 103.00 it was 358.00 total! Unbelievable! Very disappointed!
Feb 6 2017
Cons: don't take Amex
Feb 5 2017
A nominal experience
Pros: Pickup was mostly quick and went smoothly. Drop off was fairly normal but a little slow.
Cons: The agent assisting my pickup was very pushy with add-ons.
Jan 23 2017
Don't Get Insurance On Line
Pros: The car was very clean.
Cons: Budget wont accept Alliance, so you have to pay for insurance again- the on line insurance is a rip off. Also, the prices quoted here only "hold" you a car, not at that price. The car we ended up with cost more than twice the rate we were quoted. Pick up took almost an hour,
Jan 16 2017
Good value for money
Pros: Got an economy sedan, was in good condition, drop off was pretty quick, but the pick up could have been abit quicker. Overall pretty pleased.
Jan 10 2017
Pros: The price
Cons: Cargo space. I booked a 2 suitcase car, but the Fiesta barely holds one large suitecase. USB port did not charge my smartphone. Poor indication of Rental car return location on KEF.
Jan 2 2017
Initially good customer service, but headaches fol
Pros: The agent at the Keflavik office was excellent - very friendly and helpful.
Cons: I was charged for multiple extra days because I used an after hours key drop. This is in the process of getting worked out, but has created a major headache.
Dec 14 2016
Pros: The convenience of the car rental location was great. It was easy to pick and a quick process. The employees were friendly and helpful
Cons: The window wipers did not work at all. They functioned however they appeared to be old so when in use we could not see anything through the window. It was quite scary at times. Also I think that the car rental employees should do the walk around with the renters before sending them on their way.
Dec 13 2016
Very Long Time to Pickup/Dropoff
Pros: Car ran great and had excellent winter tires.
Cons: The pickup process took a long time as we reviewed every item of damage on a car with nearly a dozen dings and scrapes. The parking lot was dark when we picked up the car so confirming damage was impossible. The windshield seemed to be scoured with sandpaper and was quite difficult to see out of when it was raining and it rained on our entire trip, this was impossible to see when we picked up the car. For the drop off we stopped at the location and waited nearly 20 minutes before going to ask someone to help us. They told us to go wait at the end of a lineup to talk to the desk before they could help drop off the car. After waiting a guy came out and looked at the car then said "wait while I go park the car and come back and we will fill out the paperwork." After waiting another 20 minutes for him to park the car at the back of a large lot and type at his computer for a long time he said that I could go. The shuttle to the airport was a small van did not have room for a stroller and did not have a car seat so we had to walk to the airport after waiting nearly 40 minutes to drop off the car which was a stressful additional 7 minutes of walking with all of our luggage and baby through an industrial area. We came to the airport quite early so we could have lunch before flying out, Budget delayed us enough that we didn't get lunch and had to hurry through the airport.
Dec 8 2016
Couldn't have been happier
Pros: Had an excellent experience using Budget to rent a car to drive around Iceland. We arrived at 4am at the airport and had our keys and documents signed within 30 minutes. The car came with a full tank of petrol and was spotless inside and out. We rented a Hyundai i10 which I'd highly recommend. The car came with studded snow tires which I didn't expect. They came in handy when driving the icy roads in Northern Iceland.
Cons: The gentleman asked if we'd like to return the car with a full tank or empty tank of fuel. I obviously said empty because it seemed like a better deal. I believe I was charged an extra $80 USD for the full tank which would have cost me around $50 USD if I was to fill it myself. It was my fault for falling for the convenience of it.
Dec 5 2016
Great rental experience!
Pros: Loved the car, the service was great and the overall experience was very smooth!
Dec 5 2016
Car rental contract confusion and smelly cleaning
Pros: Car seat comfortable and heated steering wheel. Studded snow tires. Good gas mileage.
Cons: Confusion on rental contract. Bought initial tank of gas and was told if I returned it full that would be deducted from final bill. Wrong! May be getting reimbursement TBD. Very smelly cleaning product used on car interior. Had to drive the first hour with Windows Down for fresh air, sucked. Windshield cleaning product reeking of chemicals. Put on recycled air before washing the windshield, PITA!
Nov 27 2016
Very good experience
Pros: Fast pick up, good car with great features. Very nice counter agent.
Cons: Drop off required a shuttle, but that only tacked on a couple of minutes. GPS unit was a little frustrating... would recommend the WIFI option instead of a separate GPS unit.
Nov 19 2016
The charge at checkout was more than quoted at che
Cons: The difference between what was quoted when I checked out the car and the actual price upon return was about $45 more. The booked price was $195 and I was quoted a fee of 50,000 Kro (Iceland) (about $50 US) for the option of bringing the car back without refilling the tank. At checkout, the amount went from $245 to close to $300.
Nov 19 2016
Great service. Good car
Pros: Car checkout was smooth. Ticket agent was very nice and helped me plug in the gps to get started.
Nov 17 2016
Tried to scam me for a scratch
Pros: car pickup process was smooth and the rate was decent.
Cons: Take detailed pictures of your car all around prior to leaving. Staff at return tried to charge me ~$950 for a 2 inch scratch on the door that was not caused by me. Upon returning it gave me the feeling that I was renting a car in a 3rd world country
Nov 16 2016
$600 charge for paint chip
Pros: Decent car.
Cons: Returned the car with a paint chip on the passenger side door, size of a grain of rice. Got charged $600 for it; they know you won't argue because you have a flight to catch. BE WARNED: They will either get you for buying their 'insurance' or get you for 'damages'. Roads in Iceland have a lot of small pebbles, so you WILL get paint damage.
Nov 8 2016
Cons: The employees at the drop off location misinformed me of price breakdown and the supervisor was condescending and rude.
Nov 6 2016
Pros: He went with me to fill up the tank at the airport.
Nov 6 2016
CDw coverage not clear
Cons: I was charged CDW when I did not request it or want it. Product not as advertised.
Nov 4 2016
Cons: I think this company is running a scam on foreigners. They charged my credit card for some alleged "broken door stopper" after I bought insurance through your website for the car rental. They wouldn't acknowledge that I had paid for the car insurance and they charged me again for car insurance. So I paid twice for car insurance and then in the end they charged my credit card for damage that didn't even exist. Very unhappy, like I said I think they are scamming people.
Oct 30 2016
Pros: Comfortable and nice car
Cons: A lot of hidden fees and they are not very explicit about what they are charging you for. Be careful and read the whole contract and fine print! I was quite taken aback by the charges they put through and reached out to request an assessment of the charges and they were not helpful and were quite dismissive.
Oct 27 2016
Sep 23 2016
Cons: Difficult to find the car when we arrived with no assistance. The gentlemen that checked the car in was an absolute dick and they attempted to overcharge for scratch on car that was already there.
Sep 18 2016
Pros: I bought the Kayak offered supplemental insurance policy at booking time ($36) which was supposed to cover everything up to the value of the car at $USD 40,000. The majority of the check in process is a hard sell first to upgrade car to 4x4 (which they make it sound like you will need-- and you DON'T), then a big sales job on how the insurance Kayak offers through thid party which I got doesn't cover much, that none of the credit cards do either, and try to scare you into buying their supplemental package for ash and sand. We never saw any ash or sand the whole trip. A hard sell rip-off.
Cons: Hard sales tactics for bogus supplemental insurance
Sep 10 2016
GPS kept telling me to go off-road
Pros: Car pick up was great. We made sure we had all the protection plans we could get and opted to get a GPS just incase we got lost. Car performed well and held up to the rigors that we put it through.
Cons: It might be an Icelandic location thing, but the GPS kept telling us to go the opposite way or to go off-road. In the end we just ended up turning it off after the first day. Windshield wipers probably needed to be changed as they would smear rather than wipe the windshield clean.
Sep 3 2016
Smooth process - some things to consider
Pros: Quick and easy process to pick up and drop off the car. Very nice and friendly budget representatives.
Cons: They should have the sand protection policy online so people can read it ahead of time. We went to check out the car and found 6 other scratched that weren't mentioned on the page.