Cons: We had to return the 1st vehicle because the ignition was faulty. They were reluctant to extend our return time to reflect that. They said we had the car, but I pointed out we shouldn't have to return or exchange on our time.
Mar 23 2016
No cars were available.
Cons: I got to the rental agency , and they had no cars. I had to go some where else with no reservation and pay about $50 more.
May 15 2017
Rental agency with no cars
Pros: Finally getting a car
Cons: Waited 3 hours for a rental
May 20 2017
laughlin/bullhead city avis rental
Pros: I got exactly what i requested online, with great service in the laughlin airport. the car was clean and a good size for me, my luggage and my guests. the customer service was friendly and personal.
Oct 11 2017
Pros: They never gave me a car. they were out and didnt make effort to find me another
Nov 6 2017
Pros: An apology free upgrade.
Cons: Bullhead airport didn't answer phone for pickup at casino. Then it rang to corporate who didn't/couldn't help as they said they couldn't call the local office. Took 40 minutes before airport office picked up. They sent shuttle but it was a 6 seater car that was unmarked! No Avis lettering. Therefore I didn't race to compete with the 6 people who got in before me. Took 2 hours and 15 minutes. I could of walked to airport faster as it's only about 4 or miles away.
suggestions: hot line from corporate that the counter must answer even when busy. 2) Peel of Avis magnets for the car doors.
Pros: They welcomed the return of a National Car Rental car we returned because Enterprise Rent-A-Car had left us stranded in San Jose. Apparently, all three members of the Enterprise family (Alamo, National, Enterprise) can return each others' cars, they just can't rent them.
Mar 8 2017
Cons: Car had a bad tire on driver side rear but the computer said it was the front tire. We had the car for a week and had to stop every day to put air into it