Usually Great Service - But Okay Service This Time
Cons: Car was not ready at pick up time; The interior of the car was dirty; Didn't get the car I reserved - received a mid-size SUV and not an economy car. One way car rental fee was very high.
Sep 17 2016
did not get car I signed up for
Pros: Did not get a car I signed up for. signed up for mid-size sedan and got a SUV. Since i was driving a long distance I wanted to economize on gas mileage.
Nov 11 2016
As usual I had a very good experience.
Pros: In spite of the offices lack of vehicles available at an extremely busy time and the fact I had no reservation, Enterprise managed to arrange to set me up with a vehicle anyway. It was clean and we'll cared for. The staff in the Palm Desert, clearly scrambling to help the numerous customers they wore patient, pleasant and professional.
Cons: Without a doubt the best thing about Enterprise is the very low costs to rent new cars. The additional services it provides, such as; pick up and drop off are very helpful and often necessary services.
Dec 29 2016
Cons: We wanted to drop off the van at Palm Springs Airport (having picked it up at Palm Desert) and were initially told that we could not do it under any circumstances.) However, when we called back we were told that we could do it for a $50 fee. This was acceptable because of the convenience to do so. Palm Springs Airport and Palm Desert are very close together so it was difficult to see why this alternate drop off was a big deal and required a "penalty fee". We gave plenty of notice and no other customers were inconvenienced. Frank Eppinger
Jan 9 2017
Pros: The gentlemen working at the location we picked up and dropped off our car was fabulous!!
Jan 18 2017
Cons: I thought I was renting from Palm Springs airport (it said "on airport" ) but in actuality, it was a $50 cab ride away.
Oct 8 2016
Pros: Convenient location to my destination. Once I got a person helping me, the rest of the return went well
Cons: Office is a desk in the hotel lobby. Limited number of employees there. No designated area near the lobby for the cars to be park to initiate return. All this could work better and provide a better experience. I would do this again but will return to the larger office a short distance away.
Nov 8 2016
Expensive One Way Rental - Quarter Tank Of Gas
Pros: Fast check in.
Cons: One way rental was very expensive; car only had a quarter tank of gas; did not receive copy of rental contract.
Pros: The car was in excellent condition. Clean and comfortable. The staff was accommodating to my needs and concerns and were very friendly. Convenient location as well.
Oct 10 2016
Pros: They handled the transaction smoothly. No surprises.
Cons: I didn't find anything I didn't like. Pretty straight forward establishment.
Oct 30 2016
Pros: Price and drop off pretty short.
Cons: Vehicle could have been a little bit cleaner inside and pick up took awhile.
Dec 26 2016
Bait and switch
Cons: All of the tires were low on air when I picked it up. I was charged an eighty dollar cleaning fee because I smoked in the car. There was no signage in the car and I read the entire contract and no where was it stated that it was a non smoking vehicle. I felt led astray. If there had been wording in the contract or any type of sign in the car I would not have smoked in it. Bad business practice, I will not rent from them again.
Pros: 4 door, plenty of space, the pickup dropofff associate was very nice and efficient.
Cons: On the freeway, the car drove very oddly. It was hard to keep the car straight; something with the steering or tires? There were moments when I was extremely uncomfortable on narrow stretches of high speed freeways. I explained to the associate upon dropoff and he attributed it to the size of the car. However, I have rented many economy sized cars and never felt that before. In the end, I would come back again to Avis but be more selective by test driving the car first.