Pros: Loved all of the staff at Enterprise. We felt that they really understood how to make a travel experience memorable and trouble free. Will definitely use Enterprise for all of our car rental needs in the future.
Sep 15 2016
Usually Great Service - But Okay Service This Time
Cons: Car was not ready at pick up time; The interior of the car was dirty; Didn't get the car I reserved - received a mid-size SUV and not an economy car. One way car rental fee was very high.
Sep 17 2016
did not get car I signed up for
Pros: Did not get a car I signed up for. signed up for mid-size sedan and got a SUV. Since i was driving a long distance I wanted to economize on gas mileage.
Nov 11 2016
As usual I had a very good experience.
Pros: In spite of the offices lack of vehicles available at an extremely busy time and the fact I had no reservation, Enterprise managed to arrange to set me up with a vehicle anyway. It was clean and we'll cared for. The staff in the Palm Desert, clearly scrambling to help the numerous customers they wore patient, pleasant and professional.
Cons: Without a doubt the best thing about Enterprise is the very low costs to rent new cars. The additional services it provides, such as; pick up and drop off are very helpful and often necessary services.
Dec 29 2016
Cons: We wanted to drop off the van at Palm Springs Airport (having picked it up at Palm Desert) and were initially told that we could not do it under any circumstances.) However, when we called back we were told that we could do it for a $50 fee. This was acceptable because of the convenience to do so. Palm Springs Airport and Palm Desert are very close together so it was difficult to see why this alternate drop off was a big deal and required a "penalty fee". We gave plenty of notice and no other customers were inconvenienced. Frank Eppinger
Jan 9 2017
Pros: The gentlemen working at the location we picked up and dropped off our car was fabulous!!
Jan 18 2017
Cons: I thought I was renting from Palm Springs airport (it said "on airport" ) but in actuality, it was a $50 cab ride away.
Jan 19 2017
Pros: Nice Car
Cons: Booked the car at PSP, but they had it at city agent in town. So my rate was higher. Seemed like a bait and switch. Then, driving in CA my GPS put me on toll roads, but when I went online to settle up, I find that I cant because Enterprise and the Toll Rd guys have some kind of a deal that prohibits me from paying the tolls, so I will expect some inflated rate to settle up. There is something wrong here.
Jan 23 2017
Cons: The office closed on Sunday at noon and we arrived at about 12:30. We took a taxi from the airport, then had to pay for another taxi ride to another car rental office. We therefore wasted about $75 dollars on taxi rides. The second car rental company that we found, called Desert Rent a Car, had a free shuttle to the airport. I wish you would have recommended that one.
I won't be using Enterprise or Kayak again.
Pros: The car was in excellent condition. Clean and comfortable. The staff was accommodating to my needs and concerns and were very friendly. Convenient location as well.
Oct 10 2016
Pros: They handled the transaction smoothly. No surprises.
Cons: I didn't find anything I didn't like. Pretty straight forward establishment.
Oct 30 2016
Pros: Price and drop off pretty short.
Cons: Vehicle could have been a little bit cleaner inside and pick up took awhile.
Dec 26 2016
Bait and switch
Cons: All of the tires were low on air when I picked it up. I was charged an eighty dollar cleaning fee because I smoked in the car. There was no signage in the car and I read the entire contract and no where was it stated that it was a non smoking vehicle. I felt led astray. If there had been wording in the contract or any type of sign in the car I would not have smoked in it. Bad business practice, I will not rent from them again.
Apr 11 2017
Pros: Quickness to pick and drop off the car
Cons: Car was dirty, kind of oil / grease on floor mats and trunk. The oil smell did not go away during two weeks.
Jan 18 2018
Cons: When I returned the car I was accused of smoking marijuana in the car and billed 300.00 on my credit card, I don't smoke any thing, I have lung disease and can't smoke. I was called a liar in front of other customers. I didn't deserve to be disrespected like that in public at 67 years old
Pros: 4 door, plenty of space, the pickup dropofff associate was very nice and efficient.
Cons: On the freeway, the car drove very oddly. It was hard to keep the car straight; something with the steering or tires? There were moments when I was extremely uncomfortable on narrow stretches of high speed freeways. I explained to the associate upon dropoff and he attributed it to the size of the car. However, I have rented many economy sized cars and never felt that before. In the end, I would come back again to Avis but be more selective by test driving the car first.
Jun 28 2017
Pros: Was able to secure a same day reservation through Kayak with ease when my car broke down.
Cons: At Avis, manager said there were no cars available for my reservation. Said next time, I needed to plan further ahead. I explained I was renting out of neccessity not pleasure. He seemed put out by the fact that I needed a car. I cancelled and went elsewhere.
Pros: Was very good at pick up, and drop off , close to the airport, and the shuttle is convenient
Cons: They charge you too much for gas, almost more than I paid for the car rental, i used only quarter of tank, and they charged me $70. There is no specific way to measure the gas used, whatever the person who check the car decide what to pay, so I recommend to put gas before the drop off
25 travelers who rented a car in La Quinta gave the car agency they used an average rating of 6.4