Cons: They didn't have a car for me when I arrived! Had to call Enterprise to come pick me up!
Aug 17 2017
Epic Rental Fail
Pros: There is nothing to like when you don't have a car for my reservation. You do ONE thing, rent cars, and you couldn't even do that. Fail.
Cons: BOTH locations in the town (Murrieta/Temecula, CA) could not accommodate a reserved car. Excuse, WE ran out of cars. Yes, just like the Seinfeld episode. As I sat and watched people return cars I was flabbergasted that the clerk at the counter WOULD not offer to make it right. She said she had an SUV but it would be full price. Every other rental company that I've dealt with over the last 30+ years has always offered to upgrade the vehicle if the one reserved is not available. I even offered to pay double my reserved rate for the SUV and was turned down. Which is good I suppose because I will never spend another dime with AVIS.
Cons: I got a car that was filthy. The ac was broken and two days later I noticed the tags were expired. After telling them about this they said I can exchange it. I exchanged for a car just as bad. The tire pressure light came on and when I took it to get looked at there was a plug on the wall of the back tire which is dangerous! I was late to my final and I had to get it exchanged again! It was such a terrible inconvenience and experience.
Feb 9 2017
make the pick up and ride home more dependable and
Pros: Service was basically fine
Cons: The pick up and drop off were not timely. There are 2 locations in Hemet CA and I don;t understand why only the one location offers the week end special rate.