Lexington Car Rentals

Cons: The rental facility did NOT honor the reservation saying that since it was made the night before, they didn't have a car available. Then they asked for more money to give me another car!!!! After I refused, the rude attendant there (Jerald) asked me to wait 15 minutes so that he could get a van instead. Then he left and did not come back for 50 minutes! When I complained about the long delay, he said that I agreed to the van, so it is my fault. Long story short, I have rented numerous cars before, but I have NEVER had such a horrible experience. AVOID this location if you can.

Cons: Wish when I booked, I knew they were closing at 4pm. Was cutting it close... Needed a bit more explanation of ez pass (didn't realize it needed to be moved on windshield so it could be actively read.

Cons: They did not clean the car at all. Gross stains everywhere and broken cheese-its through the floors.

Cons: The employees could were rude and lacked professionalism. It was like dealing with an inner city gang member. The station did not honor the same card that was used for previous Avis rentals. The only employee was completely diengages. Returning the car, they were unable to provide documentation as the airport was undergoing construction and they did not have an operational handheld device.

Cons: I called to make sure they close at 4 on Sunday. Gps said I would get their at 3:45. The clerk said I had to get their for 3:30 or else to come in the next morning. Loved to hear that after a 9 hour drive. Also when I asked if any other places were open he said that Logan would be but it would be 300 dollars to drop off st a different location. Really!!!

Cons: The car needed a vacuum

Cons: Staff at the 350 Mass Ave location in Cambridge, MA does not pickup the phone. Customers need to be able to reach that location sometimes. Please fix this. The lady that handled my checkout was rude and very unhelpful.

Cons: Wasn't able to rent the car do them not excepting my debit card .