Pros: I had to wait in line for awhile to get my rental car. I really did not think my wait was unacceptable as I could see the service rep was just very busy helping others ahead of me in line. Anyway, she gave me an upgrade in my vehicle due to the time I had to wait. Very considerate, will make me choose Alamo again in the future.
Apr 17 2017
There is no after hours pick up like the website suggests.
Cons: Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.
Dec 27 2017
Pros: They overbooked and instead of the car I reserved, I had to drive three kids and all our luggage out of state in a truck. They did comp our gas and give us a discount which was nice of them and I was thankful for the 4 wheel drive once it snowed. I think better inventory checking is needed though.
Dec 30 2017
Cons: they did NOT have the car! what's the point of a reservation!