Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
9.2
Overall good experience
Pros: The Alhambra enterprise location is so much more efficient and friendly compared to both the Eagle rock and Pasadena locations. The staff was friendly and helpful. Made the process stress free - which is amazing when starting a vacation.
Cons: The car had one armrest for the driver and none for the passenger, so that made the long drive a bit uncomfortable. The price was a bit steep given it was for a weekday rental.
review from
-
9.6
Good service and a solid car
Pros: The staff was helpful, charges were very clear and nothing additional added. Affordable price the the rental compared to other places. A bit of a wait because there were a lot of people, but the staff was clearly working as fast as they could and maintained a helpful and professional attitude even with the large crowd.
Cons: Very busy location was pretty small, so a lot of people were standing around or sitting on the floor.
review from
-
3.2
Car options
Cons: I booked an economy car and it was not available when I was scheduled to pickup. Therefore I was forced to choose a car that was bigger than what I had reserved plus I had to pay the difference. They tried accommodating my financial needs by offering me a VAN! Not acceptable. I chose an economic car because I feel more comfortable and safe in a smaller vehicle
review from
-
8.0
A good choice in the face of torrential rains
Pros: I was going to be driving in heavy rains. My category of vehicles was not available at the Enterprise location (this often happens and I wonder why one bothers making reservations three weeks prior if they don't have the car available, like the funny "Seinfeld" episode). So, I was upgraded to a Mustang convertible but perhaps not going to be used to its full advantage because of the rain. Originally wanting a SUV I was perhaps better off with a vehicle with a lower center of gravity that provided more stability on wet roads and windswept conditions.
Cons: The Mustang apparently has a flaw: the rear passenger window seems to drop slightly. After driving off with the car, I noticed the window being ajar allowed rain and wind into the interior. I had to pull over and fix the window several times because it would not stay closed. The car rental place gave me a discount for the inconvenience.
review from
-
5.2
i rented for 35 days and you would figure they wou
Pros: cars were nice and clean but I had 3 cars over 35 days=1 broke down and was replaced by a smaller car
Cons: they did not honor my kayak-priceline rental!!!!so I paid over $90 more! 2-they did not pick me up or take me home=are you serious=that's their slogan! 3-when my 30 day contract was over I re-rented for 4 days and they did not give me a deal after the above issues=REALLY?=poor customer service for a total of 35 days of rental you would figure they would kiss alittle ass.................-
review from
-
9.2
Pros: Service people were excellent, everything worked well.
Cons: access to the gas tank requiring the driver door to remain open during fillup was a design flaw of the manufacturer, not the fault of rental car.
review from
-
8.0
Pros: The car was very good and the price was grest.
Cons: I rented from an office in Alhambra 4.4 miles from my home. They refused to take me all the way home. I was dropped off half way, and had to find another ride.
review from
-
10.0
Job Well Done
Pros: Extremely well informed and professional. Great value. From.pick up to drop off,a job well done.
Cons: Nothing to report on a bad note. I recommend this business to others.
review from
-
10.0
Some of the best custom service EVER..
Pros: I was extremely impressed by the customer service I recieved while first renting the.car. I just moved from Boston. to Los Angeles and have rented from many,but this has been the best experience ever. Knowledgeable, professional, polite and patient. I will be sure to rent specifically this Enterprise henceforth. The woman that assisted me deserves.a serious raise or well deserved vacation time.
Cons: I liked everything. Nothing really to complain. about .
review from
-
9.2
Overall good experience
Pros: The Alhambra enterprise location is so much more efficient and friendly compared to both the Eagle rock and Pasadena locations. The staff was friendly and helpful. Made the process stress free - which is amazing when starting a vacation.
Cons: The car had one armrest for the driver and none for the passenger, so that made the long drive a bit uncomfortable. The price was a bit steep given it was for a weekday rental.
review from
-
9.6
Good service and a solid car
Pros: The staff was helpful, charges were very clear and nothing additional added. Affordable price the the rental compared to other places. A bit of a wait because there were a lot of people, but the staff was clearly working as fast as they could and maintained a helpful and professional attitude even with the large crowd.
Cons: Very busy location was pretty small, so a lot of people were standing around or sitting on the floor.
review from
-
9.2
Pros: Service people were excellent, everything worked well.
Cons: access to the gas tank requiring the driver door to remain open during fillup was a design flaw of the manufacturer, not the fault of rental car.
review from
-
10.0
Job Well Done
Pros: Extremely well informed and professional. Great value. From.pick up to drop off,a job well done.
Cons: Nothing to report on a bad note. I recommend this business to others.
review from
-
10.0
Some of the best custom service EVER..
Pros: I was extremely impressed by the customer service I recieved while first renting the.car. I just moved from Boston. to Los Angeles and have rented from many,but this has been the best experience ever. Knowledgeable, professional, polite and patient. I will be sure to rent specifically this Enterprise henceforth. The woman that assisted me deserves.a serious raise or well deserved vacation time.
Cons: I liked everything. Nothing really to complain. about .
review from
-
8.0
A good choice in the face of torrential rains
Pros: I was going to be driving in heavy rains. My category of vehicles was not available at the Enterprise location (this often happens and I wonder why one bothers making reservations three weeks prior if they don't have the car available, like the funny "Seinfeld" episode). So, I was upgraded to a Mustang convertible but perhaps not going to be used to its full advantage because of the rain. Originally wanting a SUV I was perhaps better off with a vehicle with a lower center of gravity that provided more stability on wet roads and windswept conditions.
Cons: The Mustang apparently has a flaw: the rear passenger window seems to drop slightly. After driving off with the car, I noticed the window being ajar allowed rain and wind into the interior. I had to pull over and fix the window several times because it would not stay closed. The car rental place gave me a discount for the inconvenience.
review from
-
8.0
Pros: The car was very good and the price was grest.
Cons: I rented from an office in Alhambra 4.4 miles from my home. They refused to take me all the way home. I was dropped off half way, and had to find another ride.
review from
-
3.2
Car options
Cons: I booked an economy car and it was not available when I was scheduled to pickup. Therefore I was forced to choose a car that was bigger than what I had reserved plus I had to pay the difference. They tried accommodating my financial needs by offering me a VAN! Not acceptable. I chose an economic car because I feel more comfortable and safe in a smaller vehicle
review from
-
5.2
i rented for 35 days and you would figure they wou
Pros: cars were nice and clean but I had 3 cars over 35 days=1 broke down and was replaced by a smaller car
Cons: they did not honor my kayak-priceline rental!!!!so I paid over $90 more! 2-they did not pick me up or take me home=are you serious=that's their slogan! 3-when my 30 day contract was over I re-rented for 4 days and they did not give me a deal after the above issues=REALLY?=poor customer service for a total of 35 days of rental you would figure they would kiss alittle ass.................-
review from
