The car 🚗
The staff at Hertz was very rude not very helpful and oil in the vehicle was at 36% . I will never book with hertz overall.
The car was dirty when picked up. They had to give it a quick vacuum before they gave me the keys, but when I got in there were still crumbs all over the front of the vehicle, grass in the trunk and garbage in the door pockets. Plus there was only 1/4 tank of fuel. Dropoff at the airport was a bit confusing, and although still open, the Hertz booth was unoccupied to assist.
They charged me more than kayak had said what the cost of the car rental was going to be
My reservation was prepaid, the agent asked for the same credit card for the deposit, I didn't have the card at the time, I had other credit cards, but he didn't accept any of my credit cards for the deposit, he ended up making a new rental agreement, he gave me the same vehicle, but ended up charging me $204.15 instead of the $96.15 was was already prepaid. I was not happy with that, I will never use Hertz anymore.
The counter agent did not honor the price Kayak quoted and reservation price when I arrived at facility. Charged more than price I was quoted on online reservation. When I returned the car the agent checking in the vehicle asked what charge was on vehicle when I picked it up. He went out to check charge which was more than when I picked it up. He then tried to charge me more than the price I paid at pick up which was higher than online quoted, reserved price. When I objected to another upcharge, he questioned who was the agent when I picked up car. I described the counter agent to him and again expressed my dissatisfaction for not honoring the quoted price and now trying to upcharge me again! He backed away from the upcharge and made many keystrokes on computer and took way too long to give me my receipt and check in the vehicle. I was trying to get to the auto shop where my car was being repaired before closing. I will never rent a vehicle from here again.
