Cons: They charged me a drop off fee without telling me, AFTER I booked, told them I was leaving it at LAX, and had returned the car.
Oct 12 2016
Pros: Very courtesy as well
Oct 24 2016
Enterprise, a great value and excellent service.
Pros: Quick check out and having the rental at the airport was a pleasant surprise.
Jan 27 2017
Pros: above for both
Apr 18 2017
Pros: This was the same rental vehicle picked up in Las Vegas.
Apr 30 2017
Pros: The car did not breakdown and drove well.
Cons: The wait to the counter and than being told that the car was on it way. After waiting 20 minutes asked if they were building the car was told that they were waiting for it to come back from rental. I requested they call another shop and get one they finally order one form Palm Desert and after sometime drove me to it. I was late for a dinner date which did not go well with my wife. Upon returning the car to the airport it again was not smooth and took longer than it should have.
May 17 2017
The Enterprise location was NOT the one in the airport.
Cons: Completely useless booking. Had to spend twice as much to book last minute from the actual car rental agency IN THE AIRPORT.
May 21 2017
Felt like a bait and switch
Pros: Car I received was as described.
Cons: On Kayak I used the airport code as my pickup and drop off location. When I arrived to the counter at the airport, they said my rental location was actually one down the street, but that location was already closed (on Kayak I also stated what time I'd be picking up the rental). They said they could switch my reservation to the airport location, but their rates are higher. They also said this happens a lot (where Kayak uses the location down the road that has lower rates when someone thinks they are renting from the airport locatoon). Felt like a classic bait and switch and I had to pay the higher rates since the other location was already closed. Will be going direct to the rental company next time and not using Kayak.
Jun 1 2017
Cons: Didn't realize at inception of reservation that Airport RD was not at the airport. Cost $12 to get from the airport to location.
Jun 8 2017
Cons: When arriving to rent a car after a $35.00 cab ride with conformation number in hand I'm told that I cannot rent a car with a debit card without a utility bill and a paycheck stub. I told the girl I've got more than enough cash in my account to cover any mishaps that may accure. She said it was company policy. I informed the girl that that was not told to me at time of reservation and had I been informed of this I would have been prepared. I stepped to the side to let the next in line up to the counter. I then called Enterprises Corp. office to explain my situation and the woman hung up on me. So my options were to take another cab ride home for $35.00, get the required forms, then take a third cab ride back to Enterprise for $35.00 To rent a car for $22.00 a day. I ended up taking a cab ride home and calling my sister to tell her i wouldnt make it to see her this time . That phone call ended up costing me $70.00 all because I hadn't been informed of what was needed to rent a car if using a debit card. I've rented before with a debit card and only needed a cash deposit. Times have changed.