Make Copy of Rental Agreement Before Using Optiona
Pros: Clean car, very nice attendants at the Budget desks in FLO and CHS
Cons: Recently I rented a car in Florence SC (FLO) and drove one-way and dropped off in Charleston SC (CHS). Once I got home to Alaska, I noticed my credit card was charged a pending fee of ~$700.00 vs. the $53.59 on the signed rental agreement. I was told by the Budget attendant, who checked in my rental car in CHS that all I needed to do was drop off my rental agreement in the Drop Box at the Budget desk. That's what I did. The waiting line was long at the Budget desk, so it was nice to have the Drop Box so I wouldn't be late for my departing flight. I called the 1-800 customer service # to get this cleared up, and it was immediately taken care of so that my credit card was never charged the ~$700.00. A little bit of a hassle, but Budget was very responsive. Next time, I will make a copy of my rental agreement before I use the Drop Box.
Cons: I made my reservation a week in advance & they called me at 8:30a on the morning I was to pick the car up to tell me nothing was available. I had to cancel my reservation. I called Enterprise directly & booked another location only to arrive at 12p for pick up but there were no cars available. Never again!!!