Recent Reviews
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4.4
Extremely disappointed!
Pros: The vehicle served its purpose.
Cons: Went to pick up my rental car a couple hours early. I was told by an employee that they called me earlier in the day to inform me that i was being put on wait list and there was no car available for me. I asked of I could go to a near by location to get a replacement. I was told no. I continued to ask for help to resolve the situation. This employee said there was nothing he could do. Then another employee came from the back office and said that he had been in touch with a branch 20 minutes away. He stated that he could transfer my reservation. I thanked him then drove to the other location to pick up a car there. Once there i had to correct them on the price i received from kayak. They said they corrected it. Today i looked at my credit card account and they still charged me more than the price i was quoted. Now i have to contact them to get this fixed as well. I have rented vehicles prevoously from this location without issue. Extremely disappointed!
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8.0
Pros: Didn't have the size reserved, but upgraded without any issues.
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6.8
Pros: Nice clean car
Cons: The "upsell" on the insurance. I purchased the online insurance thru Kayak/Allianz. When I picked up the car, the counter agent at Enterprise tried to convince me to buy their insurance and cancel the one I had, even to go so far as to say the online one I bought was "pretty much a scam". !!?? Horrible to conduct business this way. I kept the insurance I had, esp. because it was much cheaper.
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2.0
No car
Pros: Nothing
Cons: They confirmed reservation and then cancelled it 30 mins before pickup. Will never rent from them again!!!!
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8.0
Pros: The roadside assistance was great and very responsive. I lost my keys down the toilet and were irretrievable. I always go to enterprise. The associates are always dressed very professionally and are extremely courteous.
Cons: I didn't like that both remotes that were given to me were tied together and I could take them apart. I tried to. If I had been able to do that, this whole issue would have been avoided. Also, I had to go to the airport to get a second vehicle. I was late for a wedding dinner (which keep in mind this was my whole fault)...however, I did pay insurance for such things as this. It would have been optimal to have the car brought to my hotel. That said, the service was timely and supportive
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8.0
Cons: Sales Manager not friendly at all.
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8.0
Pros: Didn't have the size reserved, but upgraded without any issues.
review from
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6.8
Pros: Nice clean car
Cons: The "upsell" on the insurance. I purchased the online insurance thru Kayak/Allianz. When I picked up the car, the counter agent at Enterprise tried to convince me to buy their insurance and cancel the one I had, even to go so far as to say the online one I bought was "pretty much a scam". !!?? Horrible to conduct business this way. I kept the insurance I had, esp. because it was much cheaper.
review from
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8.0
Pros: The roadside assistance was great and very responsive. I lost my keys down the toilet and were irretrievable. I always go to enterprise. The associates are always dressed very professionally and are extremely courteous.
Cons: I didn't like that both remotes that were given to me were tied together and I could take them apart. I tried to. If I had been able to do that, this whole issue would have been avoided. Also, I had to go to the airport to get a second vehicle. I was late for a wedding dinner (which keep in mind this was my whole fault)...however, I did pay insurance for such things as this. It would have been optimal to have the car brought to my hotel. That said, the service was timely and supportive
review from
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8.0
Cons: Sales Manager not friendly at all.
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4.4
Extremely disappointed!
Pros: The vehicle served its purpose.
Cons: Went to pick up my rental car a couple hours early. I was told by an employee that they called me earlier in the day to inform me that i was being put on wait list and there was no car available for me. I asked of I could go to a near by location to get a replacement. I was told no. I continued to ask for help to resolve the situation. This employee said there was nothing he could do. Then another employee came from the back office and said that he had been in touch with a branch 20 minutes away. He stated that he could transfer my reservation. I thanked him then drove to the other location to pick up a car there. Once there i had to correct them on the price i received from kayak. They said they corrected it. Today i looked at my credit card account and they still charged me more than the price i was quoted. Now i have to contact them to get this fixed as well. I have rented vehicles prevoously from this location without issue. Extremely disappointed!
review from
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2.0
No car
Pros: Nothing
Cons: They confirmed reservation and then cancelled it 30 mins before pickup. Will never rent from them again!!!!
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