Pros: staff were friendly and were working hard to check people in and out on a very busy Sunday. in they end they made it all work and got everyone into a vehicle. staff were very helpful.
Cons: I didn't realize they'd give my car away if I didn't show up at the pickup time - never had that happen before. so I got stuck w a heavy duty pickup truck instead of a car. yes, I was late, but the reservation doesn't say if you're late we might give your car away.
Mar 5 2017
Excellent on all accounts
Pros: The associate was professional and courteous. He went over the van thoroughly.
Cons: The van was clean and available upon arrival. The associate that checked car in was quick, and professional. Although there was a customer waiting to be checked in, he answered questions I had regarding future rentals and never appeared rushed.
Pros: They didnt have a car in premium category i booked for. They charged me more for a smaller vehucle. Long story short, i left without a vehicle because employee was more interested in getting off work on time.