10.0 ExcellentNov 9 2021
Car did not have good pickup.
1.9 HorribleAug 17 2021
They wouldn’t take my card
1.9 HorribleJul 17 2021
I arrived to pick up a prepaid vehicle and there were none available. I was also told that I couldn’t replace it with a vehicle from another venue. When asked about a refund, the employee handed me a 1-800 number. Poor customer service and I will never rent from Hertz again.
10.0 ExcellentMar 23 2021
Staff was friendly and drop off super quick !No issues !
2.0 MediocreJan 3 2021
Slow, inconsiderate staff. Car was not ready. Other customers who arrived 20-30 minutes after me received their vehicles before I did. When I asked why there was a delay, the office staff went though a back door to “find out what was going on” but never returned. There was no other staff present in the main office area for 10 minutes.The car should have been cleaned and ready to go. I selected the 8:00 pickup time for a very specific reason. The car not being ready delayed my departure and created a significant inconvenience for me the rest of that day. The staff was slow and inconsiderate.
2.0 MediocreAug 9 2020
The booking was approved for a time after the location was closed and they were not able/willing to find a location that could rent on the same day. Was required to rent from a different company at the airport.
10.0 ExcellentApr 15 2019
Friendly staff, clean new car, easy drop offNot super clear about how much gas I needed to leave in the car. I started with 2/8 of tank but didn’t want to pay $9.99/gallon upon returning so I filled it up??
7.6 GoodFeb 22 2019
Reserved a full size a week ahead reconfirmed full size by phone twice that day. Was given a compact instead. When I questioned what to do next time I reserve was told that they couldn’t control what was delivered
4.8 OkayJul 12 2018
Pick up serviceI called earlier in the day to ask for an earlier pick up time and I was was told a flat out “No”. I was disappointed there was no assistance with this issue.
2.0 MediocreJun 14 2018
NothingThey charge me 160$ more because they didn’t have cars in the location that I order from. So they sent me to the airport and said that it will be the same fees,but when I got there they charge me more money.i will never rent from your company anymore