10.0 ExcellentJul 20 2021
We got a Chevy SUV that was fairly new and nice. It got good gas mileage but had a small gas tank. It held the 4 suitcases we had but was packed to the ceiling practically. The interior had a marijuana smell at first and we realized that the center console had been used by the previous renters to store it because it wreaked. Besides that, it was a great car for our 8 days of use. We will definitely use Hertz again as it was a great value…much cheaper than renting through the airport.
1.9 HorribleJul 20 2021
I was racially profiled and when I told the corporation, they did nothing about it.
2.0 MediocreJul 6 2021
Not one thingAfter spending $53 dollars in Uber to get to the rental company. It would’ve been better if I would’ve been rented a car. I was told I should have read the fine print. Cars are first come first serve. Then I stood there while people behind me received cars. I guess they only rent cars to those that pay regular price and not through kayak or rental cars.com.
2.0 MediocreSep 26 2020
The SUV I reserved was not there. Waited three and a half hours for resolution. Nothing. Couldn’t get one alternate vehicle because it needed an oil change. Couldn’t get a van because it needed registration renewal but it had permanent tags. Manager called corporate and person who could sign off didn’t return four phone messages in those three and a half hours. Left very upset with no vehicle.
2.0 MediocreMay 3 2020
C-19 stopped rental, not hertz falt
2.4 MediocreMay 30 2019
Staff was over taxed and under prepared. Misrepresented their abilities and timeliness.Their staffing so so substantially inadequate that I watched a woman wait 90 minutes to cancel her reservation. Literally could not have been worse.
7.2 GoodApr 24 2019
Staff were very friendly but extremely slow. Took a very long time to get the car ready.
2.0 MediocreApr 16 2019
There was no car available, they "overbooked".
2.0 MediocreDec 29 2018
Took an hour and 20 minutes to receive a car after we called right when they opened and confirmed we’d be coming and needed a car to drive 2 hours to make a flight. Horrible service.
9.6 ExcellentNov 28 2017
Ford Expedition - Comfortable ride with great turning radiusIf you aren't using the third row the storage capacity is fantastic (which is what we did). Very smooth ride, with an amazing turning radius. It was a pleasure to drive.Apparently the bluetooth was disabled. That is unfortunate as we like to ensure we are safely handsfree. It is big so we were concerned about getting into tight spaces but we didn't have any issues.