Pros: Two people who made my experience great were the ones who checked me in and out.
Cons: Managers of the person who checked me.in. They were not flexible with the options.
Jan 31 2017
Late return fees a bit steep
Pros: Return agent found and returned my phone that I forgot. Thanks!
Oct 12 2017
Did not take my out of state license
Cons: Refused to take my out of state license and debit card. They did not honor my reservation, didn't seem to even know what Kayak was, and didn't know anything about the insurance I had purchased. Won't be using either service again.
Jan 4 2017
Now we know
Pros: The reservation online was easy. Picking up was no hassle. The vehicle was clean and ready to go. Dropping off and not having to wash or vacuum the vehicle was appreciated too.
Cons: We didn't like the actual vehicle- a Nissan Rogue. It had AWD which we needed for our travel though it was not comfortable for the extended drive (6+ hours one way) that we had. Also dropping off-we didn't know our location had shorten hours and we're closed on new years day. We got back early and would have returned the vehicle on the 31st though by the time we got to the location (3pm) it was closed. And wouldn't open again until Monday the 2nd. Which was when our reservation was for- but we ended up not needing it for so long.
Apr 25 2017
Pros: Easy check I and check out.
Cons: Thought an intermediate car would be a little bigger.
Pros: The pick up location was friendly and processed everything. They didn't charge me for the tablet that was installed which was nice. Even if I lost the use of it along with the car due to a suicidal deer in Montana. Hertz sent a tow truck that hauled to Kalispell airport where I picked up another car and was on my way.
Cons: They didn't explain the use/charges for the installed tablet. Because it was two different locations (Bremerton/Kalispell) they closed out the account for the one car and wrote a new one for the other so I didn't get the rate I had previously. It was a nice car though so not much to complain there..
Apr 24 2016
Cons: When I put in a reservation for a car, I expect that it will be ready to pick up. The car wasn't cleaned or detailed. It didn't have a full tank of gas and I was expected to pay to have it filled up. For a business that is a customer service industry, they failed miserably. I will never use Hertz rentals again.
Pros: Pickup and drop-off went smoothly. I appreciate the lady @ Shoreline, Seattle (can't remember her name) attending to the pickup staying beyond closing time to complete the pickup before the weekend.
The condition of the car was very good and it served me well during the time I used it.
Cons: The fuel service charge for not returning a full-tank at drop-off is too high. Renters returning from downtown or who are lost and rushing to to the airport to catch their flight would usually default on the full-tank agreement. Avis could be more forgiving in this area and be more attractive to customers. I also hope Avis is more forgiving on minor damages to the car incurred during the course of the rental.
Apr 5 2016
Pros: I liked that everything went as I expected and there was no surprises.I was very pleased Avis had an early drop off service. Also very pleased with the Ford Fusion.