Richland Car Rentals

Cons: N/a

Cons: Ease of drop off

Cons: Pick up in Portland was kind of the same. The person in the front office didn't enter my whole name, just the first and middle name. because of that, Discover didn't recognize the name and the number, the card was blocked. I called the 800# and the Discover person resolved it immediately.

Cons: The pick up experience was different than I have ever had before. I have rented cars many times, and this time I had to provide the name of my employer, a utility bill, and a $100 deposit...none of which I had ever had to do before. I felt like I could have at least been told at the time I made the reservation that I needed those items. I had to drive home in order to obtain proper items. What if I had been an out of town renter with no way to go home and retrieve the missing items. Honestly, the worst pickup experience I have had with a complete lack of understanding for the from the salesperson.

Cons: I have rented or tried to rent from enterprise twice in the last week. The first time, I got there to pick up the car and was told that on order to party with a debit card I would need to also provide proof of residence and proof of income. This meant trying to hunt through my email for a utility bill and a pay stub while being stared set by a grumpy staff member. This is the kind of information that really should be provided before the customer gets to the store. I don't love the policy to start with but I could plan accordingly if I knew ahead of time. While I was there I heard them on the phone with someone else telling them it would be no trouble to pay with a debit card. I hope that person came prepared somehow knew they would need to bring a lot of extra paperwork. The second time I tried to rent from them, I successfully made an online reservation only to be called back within 10 minutes to be guild they actually wouldn't have a car for me until hours after the original pick up time. Unfortunately that wouldn't work for me so I made other arrangements. I probably would not try to rent from them again because it was such a hassle the first time and completely unreliable ther next. Also I didn't particularly like the car they gave me which wouldn't have been a big deal except that everything else was so frustrating.

Cons: Nothing

Cons: I went to the airport to pick up the car and there was no record of my rental. The confirmation number emailed to me did not work in their computer system. It took a very long time to resolve and made me late for my day. I will not be using Kayak again.

Cons: They were disorganized at pick-up -- couldn't find the key to the car they'd assigned me, but got it in a few minutes. Otherwise very friendly and helpful staff.