Pros: Great service from the pickup to the return.
Jan 3 2017
Pros: Because we have not rented a car in Pasco, we had a hard time finding the car. Once we figured that out, everything was OK
Cons: Pick up in Portland was kind of the same. The person in the front office didn't enter my whole name, just the first and middle name. because of that, Discover didn't recognize the name and the number, the card was blocked. I called the 800# and the Discover person resolved it immediately.
Oct 25 2017
Cons: Needed a little more direction about how to drive off with the car - there was no check out or check in in the lot.
Nov 29 2017
Great value and ease
Pros: Simpler than taking another flight where I have to show up to the airport early, wait on their schedule, and the drive from the airport.
Cons: Nothing noted.
Sep 27 2016
Pros: Service was friendly and helpful. There were no unexpected complications. Thanks!
Sep 29 2016
Pros: Helpful, No surprises. Friendly.
Nov 30 2016
Pros: The car met my expectations. The price was great! Th car ran well.
Cons: The pick up experience was different than I have ever had before. I have rented cars many times, and this time I had to provide the name of my employer, a utility bill, and a $100 deposit...none of which I had ever had to do before. I felt like I could have at least been told at the time I made the reservation that I needed those items. I had to drive home in order to obtain proper items. What if I had been an out of town renter with no way to go home and retrieve the missing items. Honestly, the worst pickup experience I have had with a complete lack of understanding for the from the salesperson.
Feb 4 2017
Pros: Was so easy to access site. Awesome pricing!
Will use Kayak again and will be referring others.
Thank you Kayak
Pros: they adjusted the rental time so that I saved money
Cons: well-be carefull when you pick up a vehicle time wise.
Jun 27 2016
No record of my rental at Alamo
Cons: I went to the airport to pick up the car and there was no record of my rental. The confirmation number emailed to me did not work in their computer system. It took a very long time to resolve and made me late for my day. I will not be using Kayak again.
Jul 9 2016
Pros: checkout in Pasco, WA was fantastic.
Love one-way rentals.
May 29 2017
Cons: They charged us a fee for cancelling well ahead of time.
Aug 25 2017
Pros: Best price even though it is still high
Sep 10 2017
Fine but price could have been adjusted
Pros: I have used them before so the process was preditable
Cons: The final price was not adjusted down even though I bought the vehicle back an hour earlier than the contract called for.
Oct 24 2017
What did not work
Cons: The return parking was confusing with self parking. The Alamo was full of cars so we parked a competitor's row at Pasco Airport. Lots of stains on the seats-gross.