Pros: the customer service was awsome
loved the ride
Cons: cant think of a thing
Dec 4 2016
Quick and easy
Pros: I liked I was able to pick my rental from 2 choices and not just handed a key.
Cons: I didn't like not being greeted as soon as I walked in the door or even being acknowledge. I was ignored until it was my turn. Then when it became my turn I was treated courteously and transaction went smoothly.
Jan 7 2017
Pros: I really like that you pick the customer up and take them to the car. Such a great convenience.
Cons: The car wasn't clean inside
Feb 25 2017
Pros: Customer service
Feb 21 2017
Excellent Customer Service
Pros: In the middle of a family medical emergency I needed to get to Idaho fast, the airlines wanted $500 each way, but Enterprise came through with the price, the perfect car and flexible return dates.
Apr 19 2017
Rented from Vancouver, WA
Pros: We reserved an economy car, but when that wasn't available they upgraded us for free without any attempt to upcharge. They also gave us a little break on the fuel cost since the replacement vehicle (Expedition) wouldn't get as good of gas mileage as we planned for our trip. The staff was very helpful and polite.
May 20 2017
Pros: Friendly service, nice clean car.
Jun 3 2017
Cons: I was unable to upgrade my car and I went to the lot and saw intermediate cars on the lots
Feb 8 2018
Pros: Everything from the reservation to the return went smooth and fast. There wasn't any pressure to purchase things I didn't need and the customer service was very friendly and courteous. I was upgraded free and the car was brand new and in pristine condition. The hold placed on my card for the deposit came off immediately after I returned. Perfect 10 Enterprise. You've earned my repeat business.
Pros: The price. The Kayak price was less than half the Hertz direct price.
Cons: The upsell. I had to pay an extra $15 for a "premium" van (Town and Country) that is exactly the same platform as what I signed up for ("Grand Caravan or similar") because they wanted to put me in a Nissan Sentra, which is smaller.
The "we'll sell you LDW but it's for two days not one" on the Kayak site. Hinky. I bought it direct from Hertz for more per day but less overall.
The van. Oh. My. God. I'm so glad I don't own one of these. The driver's seat is among the worst I've encountered.
Oct 5 2016
Pros: drop off was a breeze and charges were exactly as quoted.
Cons: pick up was a bit slow since the agency only had one employee who was responsible for pickup/dropoff and cleaning of vehicles.
Jun 5 2017
Cons: They needed a $200 deposit and I had $192 available Label on my card. Denied. I still need to get my prepayment back, which seems virtually impossible. I've called and never been directed to the right party.
Aug 24 2017
Hertz cancelled my car
Pros: There was not one thing I liked.
Cons: A few weeks after I made my reservation I got a call from Hertz to inform me that they were cancelling my reservation. Apparently there was a glitch in the system and it allowed me to rent a car but no cars were available. This put me in a tough spot because there were no cars cars available on n the Poryland area because of the eclipse. My trip consisted of attending my daughters wedding in Portland, driving to see the eclipse with my family in Arco, ID, and then driving home to Denver. All arrangements for the trip were made well in advance and now I was without a car. I ended up having to re-book my flight to Portland to go to Seattle to rent a car. Not a god d experience at all!
Sep 27 2017
Pros: The car drove OK
Cons: The rental car company closed at 12 NOON on Saturday, the exact time of our car rental! We arrived shortly after and they were closed! Spent 45 minutes on the phone and they tried to charge me MORE to pick up on Monday (closed on Sunday, too)! Finally after talking to supervisor they only gave me a $13 credit. OK...8 day rental instead of 10 day rental...I only get $13 off?? Are they insane?? They said the dealer would give me a discount when I picked up the car. Guess what? The dealer tried to charge me EXTRA for even an upgrade (!!) and would not give me a break on the price either! They blamed Kayak for the price!! This was my first time renting a car with my family (we have a 6 month old child) and we will never rent with Hertz again!
Oct 2 2017
They Changed the Price at the Register
Pros: They tried adding $130 for a 2 week rental for my Wife to also be a listed driver. It didn't go well after that. Went somewhere else and rented.
Not sure if this was Kayak's problem or Hertz's but there's a few steps that need adjustment. Won't be using Kayak again - or Hertz until they get their stuff together.
Pros: Absolutely nothing good to say about avis other then I will never take my business there, and so should you.
Cons: Getting the run around with what card i can use and cant, on top of that you have to have a perfect credit score in order for them to even rent a car. Thats just wrong and creates gentrification of class. So if you have lots of money and a perfect credit score, then by all means rent from here. If you are an average American who works hard and doesn't meet their requirements, don't bother stepping foot in their store. I was treated so much better by their competitor that i will be doing business with their competitor and recommending anyone to never do business with Avis. The policies that Avis has in place is just plain wrong.