Pros: It could not have been easier, in and out efficiently with great customer service. Had to extend a few days and they kept the weekend special rate I started with. Exceptional
May 27 2017
Pros: friendly customer service; well maintained vehicle; clean
Cons: Cross Bronx Expressway
Oct 31 2017
Good service. Double-check invoice.
Pros: Good communication and accommodation of our late-afternoon pick-up. Car was in very good shape. Clerk was very friendly and helpful.
Cons: The invoice, as originally printed, already anticipated - and charged us for - an extra hour of rental, even though the itinerary clearly showed that we expected to return it [and, in fact, did] by the same time of day that we picked it up. When I asked about it, the charge was quickly removed, but we were told that it would have been a hassle to have it removed on the drop-off end, so I'm glad that I noticed it up front.
Dec 11 2017
Pros: Friendly people where I picked the car up. Car was clean and they upgraded me to a slightly nicer car than I had paid for.
Feb 1 2017
Disappointed with second reservation
Pros: Ease of pickup and drop off
Cons: My first rental was paid for one week. I reserved another rental online for a second week. When I returned the car from the first week contract, I expected to get a different car for the second week, instead they just gave me the same car I returned without cleaning or washing it. They told me that they didn't have any other compact size car available. Since this reservation was a totally separate contract, I felt that a different car should have been assigned. This was not a two week reservation, but two separate one week reservations. They should have issued a different clean car.
Pros: I like the professionalism and the energy that the agentsame have when picking up or turning in the cars. They make the process easy.
Cons: No negatives
Sep 27 2016
Pros: Process was easy from beginning to end. Pick-up was quick and the people at the Clifton Park location were very helpful. I called with some questions after picking up and they were very flexible with changing coverage options. Great experience with Enterprise.
Oct 24 2016
Pros: everything was super good, good deal, good price, excellent care. I recommend it