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Pickup truck |
Alamo
8.6
Excellent
45 reviewsCleanliness
8.6
Comfort
8.6
Pick-up/Drop-off
8.6
Value for money
8.6
One location in Simpsonville
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10.0 Excellent
Sep 2017
Pros:
Easy rental and return. Professional and friendly staff. Perfect vehicle for our needs.Cons:
Lack of information about the air system. (The rear ventilation was locked and we could not change it)10.0 Excellent
May 2017
Pros:
The local agents were helpful, responded to issues and managed resolution at their level. Thank you. Rely on your local agents for everything and give them more funding. The corporate level is not helpful.Cons:
Your national level "1-800" customer service needs improvement. You failed to give me an accurate local agency phone number. You tried to bill me extra costs for a pre-paid rental, due to change in my flight itinerary that resulted in me using the car for less time than what I paid for. Retarded. Your policy driven response to everything is not customer friendly. Simply refer all customers DIRECTLY to the local agent they'll be dealing with and all will work out well. But your corporate level customer service made me not want to use Alamo again. Fortunately for you, your local agents redeemed Alamo name.10.0 Excellent
May 2017
Pros:
Easy pick up and drop off. Size of vehicle was good. The dollar amount for the rental initially was ok (reserved on-line thru Kayak.) However, when I went to pick up the vehicle at Alamo, the overall price was lower by about $130. Nice surprise. (Not certain why ordering online would be more expensive though).10.0 Excellent
Apr 2017
Pros:
We received a free upgrade. Great Staff and check in and out was a breeze!8.0 Excellent
Apr 2017
Pros:
Beautiful mustang convertible!2.0 Mediocre
Mar 2017
Pros:
NoneCons:
I needed to cancel my rental car and was charged $10 to do so. In addition, the individuals I talked with were very rude and were going to charge $10/gallon to fill the car up. I have never experienced such a high price for the company to fill the car up with gasoline. I will remember this experience and likely will not return.Dollar
8.0
Excellent
41 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
10.0
Value for money
8.0
One location in Simpsonville
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6.0 Good
Jan 2020
Pros:
The staff was as friendly and suggested another spot. However didn’t offer any help beyond that. Tough spot to be in and would expect more.Cons:
When I arrived they tried to scan my drivers license but the back side of it was worn out so scanner couldn’t read it. I had to go to hertz and pay double.6.8 Good
Oct 2019
Pros:
Pick-up a nightmare!! One person manning desk and he was completely overwhelmed/ill equipped to handle the 8 of us who exited shuttle at same time. Ironically, there was a car convention going on. A complete lack of planning by corporate! And, the pick-up trucks, the cheapest, had just arrived THAT day and the lone employee had to literally remove the plastic, connect antenna, etc, which doubled reservation time. Will never use Dollar again. They are cheap for a reason.Cons:
See above.2.0 Mediocre
Oct 2019
Cons:
I did not wait for the car, some previous customers have been waiting 1 hour in front of me.9.6 Excellent
Jun 2019
Pros:
The rate was very competitive.Cons:
Nothing10.0 Excellent
Jan 2018
Pros:
I was glad to get an upgrade to a truck because I really ended up needing it! It also snowed the last day I was in town so it made me feel more secure while driving. The Dodge Ram was incredibly nice inside and out. The staff that rented it to me and received it back were super-friendly and efficient.8.0 Excellent
Nov 2017
Pros:
The service from the staff was wonderful. The shuttle driver was especially helpful, checking us in and getting us to the terminal quickly when we were running late.Cons:
The office is seriously understaffed. One clerk at the counter was multitasking as well as she could but there could have been more staff to make everything run more smoothly.Avis
7.9
Good
16 reviewsCleanliness
7.9
Comfort
8.3
Pick-up/Drop-off
6.7
Value for money
7.9
One location in Simpsonville
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6.0 Good
May 2021
Pros:
I liked being able to book my rental online.Cons:
When we arrived to pick up the vehicle, the van that I requested was not available. The van we requested would have had more space for our belongings to fit. The Pathfinder we received was very limited. We also had a price quoted online, and had I not had an issue with it, I would have been charged almost $200 more than I originally agreed to. Even though the pathfinder is a great vehicle, we needed exactly what we requested. Especially since we'd reserved the van at least two to three weeks in advance.10.0 Excellent
Jan 2020
Pros:
Staff was very helpful and have the paperwork and everything done quickly because I was in a rush.Cons:
Airport parking could have been better for to drop off but it was pretty busy10.0 Excellent
Jul 2019
Pros:
Easy rental process. Polite agent. Clean, comfortable car. I will rent from this agency again !6.4 Good
Sep 2018
Pros:
the return in CLT was fastCons:
First off, KAYAK sent me the WRONG address to pick up the car from so I had to call another Uber to take me to the correct address and was a huge waste of time. Then the pick up process took way too long. I put in my reservation days before with a pickup time and I expected my car to be already separated and ready to go requiring only my signature on some paperwork. They only started to LOOK for a car for me when I arrived. It took 45 MINUTES to pick up the car. It seems that only a small team works at the AVIS and they were all busy.2.0 Mediocre
Nov 2016
Cons:
Didn't have promised car or one like it. Price was changed (higher). Insurance sold though kayak was not accepted by rental car company. Huge waste of time and a bigger inconvenience.10.0 Excellent
Oct 2016
Pros:
Car was SO clean- seemed brand new! Very easy to pick up and drop off. Very friendly service!Budget
5.0
Okay
22 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
6.0
Value for money
7.0
One location in Simpsonville
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5.2 Okay
Jul 2019
Pros:
Car was fine and met our needsCons:
We had searched for pick-up from Greenville Spartanburg airport but the booking we received received required us to pick-up in town. When we picked up the car from the airport, it was $163 more expensive. The person at the desk was unwilling to do anything to assist and the city office was closed.10.0 Excellent
Oct 2018
Pros:
Liked the VW Bettle!2.0 Mediocre
Mar 2018
Pros:
The option to rent a decent full-size SUV, Chevy Tahoe.Cons:
They didn't actually have the SUV I reserved, so I cancelled the reservation and won't do business with them again.2.0 Mediocre
Jan 2018
Pros:
After being extremely stubborn and unhelpful they pointed out the fact that there was an Enterprise across the street from their location.Cons:
Customer service and the fact that they were offended that I used a third party site to book a rental. Rude and unhelpful will never use budget ever again.6.4 Good
May 2017
Pros:
The Staff in Greenville were very friendly and courteous.Cons:
The car had been used by a smoker and reeked of old cigarette smell. The interior was a little tired and at $95.00 for one days use, it was too expensive.7.6 Good
Jan 2017
Pros:
This is reflected through your specific survey topics listed.Cons:
The wiper fluid was not only empty but didn't work when it was filled & with snowy/wet road conditions I had to pull over every few miles to clean my windshield. The "get your oil changed soon" notification was also on when I got my car... yes, the interior of the car was comfortable, but these nags didn't make for smooth sailing... it was disappointing.Ace
3.9
Mediocre
8 reviewsCleanliness
4.3
Comfort
4.3
Pick-up/Drop-off
3.9
Value for money
3.5
One location in Simpsonville
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2.0 Mediocre
Mar 2022
10.0 Excellent
Oct 2021
1.9 Horrible
Aug 2021
2.0 Mediocre
Jun 2021
Pros:
Trey was great. Very nice and thorough and you could tell he was a hard worker.Cons:
Car value for the money is bad. Car condition was bad. Door creaks like it's going to fall off when you open. Had 89K miles on it. Headliner was nasty with who knows what all over it. Brakes little spongy. Returned it at 5:30, but because it was an hour later than when I picked it up, you charge me for another 24 hour period! I hurried there thinking I would save some money returning early. Will not rent there again.Enterprise
2.0
Mediocre
10 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
4 locations in Simpsonville
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Reviews
9.6 Excellent
Jun 2020
Pros:
Friendly and helpful staff. Vehicle was comfortable but it was not washed when deliveredCons:
Clean the vehicle4.0 Okay
Mar 2019
Pros:
The staff was niceCons:
Checked the availability online before I made my plans and booking. They said they had a truck...didn’t get my car until almost 2 hours after my reservation and it wasnt even a truck. They should have given us a deal for our troubles but instead it was more of a oh well this is what you get attitude10.0 Excellent
Feb 2019
Pros:
Everything was just great.10.0 Excellent
Sep 2018
Pros:
Easy pickup/easy return. The vehicle was extremely easy to drive and had upgrades such as power lifts to make handling of luggage easy10.0 Excellent
May 2017
Pros:
Vehicle was awesome.Cons:
Great fuel economy .6.4 Good
Mar 2017
Pros:
The car was very comfortableCons:
The car was only superficially clean. Anything that wasn't easily accessible, like the cup holders and storage compartments was filthy. Also, the car wasn't in great mechanical shape; warning message that it needed an oil change showed up. Also, car appeared to have a questionable fuel injector; acceleration would stutter at times.Hertz
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Simpsonville