Pros: I really appreciated how the Enterprise associate Savannah walked through the entire process with me and explained each optional Protection Policy. I felt more reassured that opting in for the additional policy was right for me, and in the end it ended up saving me money. I look forward to doing business with Enterprise in the future.
Jan 10 2016
truck wasn't there, had to wait 30 mins. When I c
Cons: I hate making an appointment and being late, renting here made me late because they didn't have my vehicle there at the time I had set a week before. Then when I come back to drop it off the store was closed with a note that said I have to drop it off in another town miles up the road. They could have told me they were closed the next day or something. Pretty unprofessional... I would never rent here again.
Jun 7 2016
ENTERPRISE IS NOT PET FRIENDLY
Pros: The car was new and was in good condition.
Cons: Everything was going well until right as I was getting ready to sign for the rental the woman says just a reminder there is no smoking (no problem I didn't smoke) and no pets. Now that was a problem. I was renting a car to drive my lap dogs since the airlines do not allow my (short snouted) dogs on a plane due to possible breathing problems. The No Pets was not listed on the website and her just stating No Pets basically messed up my travel plans. She stated if I take my dogs in the car a detail charge of $150.00 would be added to my car rental. I ended up finding a different way to get my dogs to where I needed to go. I will not rent from Enterprise again. My dogs are family and make less of a mess in a car than other peoples children. Also, the North Everett Branch does not follow their own business hours. I dropped off the car before the listed closing time and no one was there.
Aug 24 2016
Pros: Getting the car was easy and so was drop off.
Cons: I rented twice while in Everette, two different cars. And both times the car was dirty (really dirty windshield and didn't look like they vacuumed)
Oct 17 2016
Pros: Very friendly, quick service
Aug 30 2017
Pros: Spacious. Just what my family needed.
Sep 18 2017
Pros: Fast checkout, great vehicle, easy return.
Sep 26 2017
Best Enterprise around!
Pros: The customer service! Always a true pleasure in working with this office.
Jan 29 2018
Everett rental location
Pros: The car we rented was a Kia Soul, which we liked, even though its condition was less then great.
Cons: I will not be using this location again. The staff was rude!
WQe had to present mail to proof our address and answer very personal questions and give out phone numbers of 3 contacts not going with us, what a joke! They also tried to force the issue with purchasing additional insurance, that would have cost over $100 more.
The car was dirty inside (dandruff from the past renter on the back rest and seat, mud on the seat back, smelled of stale beer)
The outside was dirty and had scuff marks all over. The excuse was that 'we don't have the proper equipment for cleaning, only a quick vacuum'
I have never had that with other locations before.
Dec 26 2016
Low tire pressure
Pros: The fast experience of getting the car and the salesman I worked with was cool.
Cons: The car smelled so strong of Lisol the cleaner that I had to keep my window cracked open until laterecently when the smell went away. At least I knew it was clean but dang that smell is strong. Also after getting my car later on that night I noticed my tire pressure was low on the one wheel cause it alerted me on the car so I had to fill the tire up 3 separate times.
Pros: GREAT service... friendly, kind and thoughtful... did a great job not only with us, but with the other people they were helping... we will be back next year (or sooner)...
May 14 2017
Pros: Excellent car and excellent customer service!
May 21 2017
What car rental??
Pros: Brian, the representative tried to be accommodating but he couldn't meet the reservation.
Cons: Even with the reservation, I never got a car. I waited for 24 hours, had to take an Uber, and finally called Enterprise. The rental was more expensive and not a very good car but at least I got a car! Don't take reservations online if you can't honor them!